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Managing Public Trust pp 153–171Cite as

Palgrave Macmillan

Public Service Design and Public Trust: Conceptualizing the Sustainability

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Abstract

The purpose of this chapter is to present the relationship between public service design and public trust management in the context of ensuring the continuity of public trust-based organizations. It is particularly important to pay attention to the criteria of this continuity with regard to the various interpretations of the sustainability concept. The scope of this chapter includes the principles of building a concept of sustainable management with respect to ethics, economics, and ecology to meet the expectations of stakeholders in public organizations.

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Author information

Authors and Affiliations

  1. WSB University in Poznań, Poznań, Poland

    Adam Jabłoński

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  1. Adam Jabłoński
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Editors and Affiliations

  1. Jagiellonian University, Krakow, Poland

    Barbara Kożuch

  2. Rotterdam School of Management, Erasmus University, Rotterdam, The Netherlands

    Sławomir J. Magala

  3. Warsaw University of Life Sciences, Warsaw, Poland

    Joanna Paliszkiewicz

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Jabłoński, A. (2018). Public Service Design and Public Trust: Conceptualizing the Sustainability. In: Kożuch, B., Magala, S., Paliszkiewicz, J. (eds) Managing Public Trust. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-70485-2_10

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