Abstract
Feedback communication channels enable end-users to express their needs and problems when using a software system. This feedback can increase a software company’s knowledge about real software usage and can positively affect software evolution and maintenance. However, research shows that gathering feedback can be cumbersome for software companies. In a pilot study with Truck Parking Europe, we explore how we can enable truckers to communicate feedback on an app for parking slots. Results of our pilot study, consisting of a small group of truckers, show that the truckers provided useful feedback through a dedicated, mobile, and screenshot-based feedback tool. As stated by the Truck Parking Europe team, the feedback received is understandable and relevant for improving the parking app. In our future work, we will investigate the extent to which an integrated feedback tool can allow many truckers to provide feedback simultaneously and the extent to which the gathered feedback can aid in improving software evolution and maintenance activities at Truck Parking Europe.
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Acknowledgment
The authors thank Ronnie Schaniel, Norbert Seyff, the anonymous reviewers, the study participants, and the TPE team members. We also thank the Requirements Engineering Research Group at the University of Zurich who made the AppEcho app available for our study. This work was partially supported by the European Commission within the SUPERSEDE project (Agreement No. 644018) and by the UseTree project (Bundesministerium für Wirtschaft und Energie im Förderschwerpunkt Mittelstand Digital, Initiative Usability, Förderkennzeichen 01MU12022A).
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Stade, M., Indervoort, H. (2017). Feedback Gathering for Truck Parking Europe: A Pilot Study with the AppEcho Feedback Tool. In: Felderer, M., Méndez Fernández, D., Turhan, B., Kalinowski, M., Sarro, F., Winkler, D. (eds) Product-Focused Software Process Improvement. PROFES 2017. Lecture Notes in Computer Science(), vol 10611. Springer, Cham. https://doi.org/10.1007/978-3-319-69926-4_18
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DOI: https://doi.org/10.1007/978-3-319-69926-4_18
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