Student Engagement Value (SEV): Adapting Customer Lifetime Value (CLV) for a Learning Environment

  • Isuru BalasooriyaEmail author
  • Jordi Conesa
  • Enric Mor
  • M. Elena Rodríguez
Conference paper
Part of the Lecture Notes on Data Engineering and Communications Technologies book series (LNDECT, volume 13)


As a metric, Customer Lifetime Value (CLV) is important in business environments in order to prioritize customer value to the organization so that effort and resources can be effectively utilized based on the profitability of each customer. In an academic setting there is an equal interest to classify students based on their engagement, so that high performing students, weak performers who may likely be dropouts and the rest of the students in the spectrum can be clearly identified. In this paper we present a factor model for translating the CLV into a learning oriented Student Engagement Value (SEV), which defines an indicator of engagement. To analyze its utility we applied the SEV at the Open University of Catalonia, by setting an initial set of variables to calculate the SEV and calculate their values in a real context. The information provided for the SEV allows to perform personalized and relevant feedback and assistance to students.


Student engagement Customer lifetime value Virtual learning environments 



This work was funded by the SmartLEARN and the Spanish Government through the project: TIN2013-45303-P “ICT-FLAG: Enhancing ICT education through Formative assessment, Learning Analytics and Gamification and a doctoral grant from the Open University of Catalonia”.


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Copyright information

© Springer International Publishing AG 2018

Authors and Affiliations

  • Isuru Balasooriya
    • 1
    Email author
  • Jordi Conesa
    • 1
  • Enric Mor
    • 1
  • M. Elena Rodríguez
    • 1
  1. 1.Universitat Oberta de CatalunyaBarcelonaSpain

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