Abstract
Due to the changes in global markets, companies strive for attracting and retaining customers in various ways. The paper investigates the problem of product configuration knowledge management in a customer-oriented way and how it has been solved. The authors’ vision of required improvements in business processes and knowledge-based systems at the considered company is shared. Nevertheless, the presented work can give significant input to achieve benefits for component manufacturers that tend to become system vendors in general.
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Acknowledgment
The research was supported partly by project funded by grant #Â 16-07-00375 of the Russian Foundation for Basic Research and research Program I.5 of the Presidium of the Russian Academy of Sciences (State Research no.0073-2015-0006). This work was also partially financially supported by Government of Russian Federation, Grant 074-U01.
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Smirnov, A., Shilov, N., Oroszi, A., Sinko, M., Krebs, T. (2017). Product Knowledge Management Support for Customer-Oriented System Configuration. In: Abramowicz, W. (eds) Business Information Systems Workshops. BIS 2017. Lecture Notes in Business Information Processing, vol 303. Springer, Cham. https://doi.org/10.1007/978-3-319-69023-0_5
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DOI: https://doi.org/10.1007/978-3-319-69023-0_5
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