Abstract
Quality management in a manufacturing company is manifested by specific activities, which can be less or more efficient. The authors of this paper assume that level of efficiency is an indicator of the maturity [1] of a quality management system (QMS). The aim of this paper is to present a technique developed by the authors to assess the maturity of a quality management system. The technique is based on an original, generalized model of quality costs in which the QMS maturity is a variable and quality costs are an output quantity. This procedure provides a strategy to assess the maturity of processes and indicate areas and potential of improvement.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Lasrado, F., Gomiscek B.: A tool to measure maturity of employee suggestion scheme. Manage. Prod. Eng. Rev. 6(2) (2015)
Lari, A., Asllani, A.: Quality cost management support system: an effective tool for organisational performance improvement”. Total Qual. Manage. Bus. Excellence 24(3–4), 432–451 (2013)
Bank J.: The Essence of Total Quality Management. Prentice Hall, United States (1993)
Campanella, J.: Principles of Quality Cost. Implementation and Use, ASQ Quality Press, Milwaukee, Wisconsin, Principle (1999)
Crosby, P.B.: Let’s Talk Quality, 96 Questions You Always Wanted To Ask Phil Crosby. McGraw-Hill Publishing Company, USA (1989)
Dahlgaard, J.J., Khanji, G.K., Kristensen K.: Fundamentals of Total Quality Management. Taylor & Francis, United Kingdom (2002)
Drucker, P.F.: Drucker’s Guiding Thoughts. MT Biznes sp. z o.o, Warsaw (2002)
Feigenbaum, A.V.: Total Quality Control. McGraw-Hill Inc., New York (1991)
Juran, J.M.: Quality Control Handbook, 1st edn. McGraw Hill, New York (1951)
Jasarevic, S., Brdarevic, S., Imamovic, M., Diering, M.: Standpoint of the top management about the effects of introduced quality system and continuation af activities of its improvement. Int. J. Qual. Res. 9(2), 209–230 (2015)
Juran, J.M., Gryna, F.M.: Juran’s Quality Control Handbook, 4th edn. McGraw-Hill, US (1988)
Schneiderman, A.M.: Optimum quality costs and zero defects: are they contradictory concepts? Qual. Prog. (1986)
Hamrol, A.: Quality Management With Examples (in Polish). PWN, Warsaw (2008)
Jasarevic, S., Diering, M., Brdarevic, S.: Opinions of the consultants and certification houses regarding the quality factors and achieved effects of the introduced quality system. Tehnicki Vjesnik-Technical Gazette 19(2), 211–220 (2012)
Hand, M., Plowman, B.: Quality Management Handbook. Professional Handbook Series, Butterworth Heinermann, Oxford (1992)
Zymonik, Z.: Quality Costs in Company Management. Wroclaw University of Tehnology, Wroclaw (2002)
Stoner, J., Wankel, Ch.: Managing. PWE, Warsaw (1996)
Wood, D.C.: Principels of Quality Costs, Financial Measures for Strategic Implementation of Quality Management, 4th edn. ASQ Quality Management Division, ASQ Quality Press. Milwukee, Wisconsin, US (2013)
Al-Zoubi M.T.: Generating benchmarking indicators for employee job satisfaction. In: Total Quality Management & Business Excellence, Taylor & Francis Group, London 23(1) (2012)
Hamrol, A., Kowalik, D., Kujawinska, A.: Impact of selected work condition factors on quality of manual assembly process. Hum. Factors Ergon. Manuf. Serv. Ind. 21(2), 156–163 (2011)
Starcevic, D.P., Mijoc, I., Mijoc, J.: Quantification of quality costs: impact on the quality of products. Ekonomski Pregled 3, 231–251 (2015)
Acknowledgements
The research work reported here was financed by the science grant admitted by the Ministry of Science and Higher Education under theme 02/23/DSPB/7695.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2018 Springer International Publishing AG
About this paper
Cite this paper
Grabowska, M., Takala, J. (2018). Assessment of Quality Management System Maturity. In: Hamrol, A., Ciszak, O., Legutko, S., Jurczyk, M. (eds) Advances in Manufacturing. Lecture Notes in Mechanical Engineering. Springer, Cham. https://doi.org/10.1007/978-3-319-68619-6_86
Download citation
DOI: https://doi.org/10.1007/978-3-319-68619-6_86
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-68618-9
Online ISBN: 978-3-319-68619-6
eBook Packages: EngineeringEngineering (R0)