Abstract
Value network models represent an arrangement of actors, activities and objects of business value configured to satisfy a market segment’s need. As some actors might act unreliably due to unpredicted weaknesses, opportunism that threat value co-creation, monitoring becomes an issue necessary for designing a realistic value model. The research question addressed in this paper is how value network models could be designed with a preventive monitoring organization. We therefore propose a monitoring task ontology and five agency communication patterns for this end. The ontology blends principles of Multiple Agency, Speech Acts, Enterprise Ontology and Value Modeling. We demonstrate the utility of the ontology with a case-based scenario from the Smart Metering markets, and a conformity-test supported by the e3value tool. The case scenario comes from the Directive 2009/72/EC of the European Parliament.
This is a preview of subscription content, log in via an institution to check access.
References
Normann, R., Ramírez, R.: From value chain to value constellation: designing interactive strategy. Harvard Bus. Rev. 71(4), 65–77 (1993)
Gordijn, J., Akkermans, J.M.: Value-based requirements engineering: exploring innovative e-commerce ideas. Requirements Eng. 8(2), 114–134 (2003)
Eisenhardt, K.M.: Agency theory: an assessment and review. Acad. Manag. Rev. 14(1), 57–74 (1969)
Jacobides, M.G., Croson, D.C.: Information policy: shaping the value of agency rela-tionships. Acad. Manag. Rev. 26(2), 202–223 (2001)
Freeman, J., Rossi, J.: Agency coordination in shared regulatory space. Harvard Law Rev. 125(5), 1134–1209 (2012)
Wieringa, R.J.: Design Science Methodology for Information Systems and Software Engineering. Springer, Heidelberg (2014)
Cameron, K.: Critical Questions in Assessing Organizational Effectiveness. Org. Dyn. 9(2), 66–80 (1980)
Gómez-Pérez, A.: Ontology evaluation. In: Staab, S., et al. (eds.) Handbook on Ontologies, pp. 251–273. Springer, Heidelberg (2004)
European Parliament, Council of the European Union: Directive 2009/72/EC of the European Parliament and of the Council of 13 July 2009 concerning common rules for the internal market in electricity and repealing Directive 2003/54/EC (Text with EEA relevance). Official Journal of the European Union, L 211, 14 August 2009
Dietz, J.L.G.: Enterprise Ontology: Theory and Methodology. Springer, Heidelberg (2006)
Searle, J.R., Vanderveken, D.: Foundations of Illocutionary Logic. Cambridge University Press (1985)
Ferraiolo, D.F., Sandhu, R., Gavrila, S., Kuhn, D.R., Chandramouli, R.: Proposed NIST standard for role-based access control. ACM Trans. Inf. Syst. Secur. 4(3), 224–274 (2001)
Vargo, S.L., Akaka, M.A.: A service-dominant logic as a foundation for service science: clarifications. Serv. Sci. 1(1), 32–41 (2009)
Loucopoulos, P., Kavakli, V.: Enterprise knowledge management and conceptual modelling. In: Goos, G., Hartmanis, J., van Leeuwen, J., Chen, Peter P., Akoka, J., Kangassalu, H., Thalheim, B. (eds.) Conceptual Modeling. LNCS, vol. 1565, pp. 123–143. Springer, Heidelberg (1999). doi:10.1007/3-540-48854-5_11
Mankiw, N.G.: Principles of Economics, 7th edn. Cengage Learning, Stamford (2014)
Parasuraman, A., Berry, L.L., Zeithaml, V.A.: Refinement and reassessment of the SERVQUAL scale. J. Retail. 67(4), 420–450 (1991)
Lapierre, J.: Customer-perceived value in industrial contexts. J. Bus. Ind. Mark. 15(2–3), 122–145 (2000)
Biggemann, S., Buttle, F.: Intrinsic value of business-to-business relationships: an empirical taxonomy. J. Bus. Res. 65(8), 1132–1138 (2012)
Steedman, I.: Positive profits with negative surplus value. Econ. J. 85(337), 114–123 (1975)
Kesting, P., Günzel-Jensen, F.: SMEs and new ventures need business model sophistication. Bus. Horiz. 58(3), 285–293 (2015)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2017 Springer International Publishing AG
About this paper
Cite this paper
de Alencar Silva, P., Allah Bukhsh, F., da Silva Reis, J., de Castro, A.F. (2017). Agency Monitoring Patterns for Value Networks. In: Pham, C., Altmann, J., Bañares, J. (eds) Economics of Grids, Clouds, Systems, and Services. GECON 2017. Lecture Notes in Computer Science(), vol 10537. Springer, Cham. https://doi.org/10.1007/978-3-319-68066-8_7
Download citation
DOI: https://doi.org/10.1007/978-3-319-68066-8_7
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-68065-1
Online ISBN: 978-3-319-68066-8
eBook Packages: Computer ScienceComputer Science (R0)