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Research Gap, Objectives and Scope

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Book cover Service Quality in Indian Hospitals

Part of the book series: Advances in Theory and Practice of Emerging Markets ((ATPEM))

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Abstract

From Chap. 2 it is evidenced that the piled up literature has some issues resulting in research gaps. So, the issues which require further study are identified from the literature, and the scope of research is elaborated. Based on these identified issues, the objectives have been framed for the research.

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References

  • Parasuraman A, Zeithaml VA, Berry LL (1985) A conceptual model of service quality and its implications for future research. J Mark 49:41–50

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  • Wang M-Y (2007) Measuring e-CRM service quality in the library context:a preliminary study. Electron Libr 26(6):896–911

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Mohapatra, S., Ganesh, K., Punniyamoorthy, M., Susmitha, R. (2018). Research Gap, Objectives and Scope. In: Service Quality in Indian Hospitals. Advances in Theory and Practice of Emerging Markets. Springer, Cham. https://doi.org/10.1007/978-3-319-67888-7_3

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