Towards a Framework for Cross-Sector Collaboration: Implementing a Resilience Information Portal

Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 301)


Municipalities play an integral part in the strive for resilient societies. A resilient municipality is not only prepared for short-term shocks such as natural disasters but also more successful in mastering long-term stresses such as profound in-creases or decreases of population. Backed by a large-scale research project we have developed a Resilience Information Portal (RIP). It serves as an artefact to support cross-sector collaboration within a municipality. The core challenges in implementing such a portal reside not in the technological work, though. Rather, it needs to be implemented in the communication and IT strategy of a municipality and be tailored to the processes. In this article, we present key elements for cross-sector collaboration, which were extracted from the implementation process. These insights will prove helpful for municipalities in supporting their journey towards more resilience with technological means.


Resilience Cities Municipality Communication Cross-sector collaboration IT strategy Information systems 



This work was supported by the European Union’s Horizon 2020 Research and Innovation program [grant agreement number 653569]. We would like to thank the cities as well as all interview partners for their cooperation, in particular for their openness during the work with them.


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Copyright information

© Springer International Publishing AG 2017

Authors and Affiliations

  1. 1.CIEMUniversity of AgderKristiansandNorway
  2. 2.ICLEI European SecretariatFreiburgGermany

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