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Information Systems and Neuroscience pp 37–46Cite as

On the Role of Users’ Cognitive-Affective States for User Assistance Invocation

Part of the Lecture Notes in Information Systems and Organisation book series (LNISO,volume 25)

Abstract

User assistance systems are often invoked automatically based on simple triggers (e.g., the assistant pops up after the user has been idle for some time) or they require users to invoke them manually. Both invocation modes have their weaknesses. Therefore, we argue that, ideally, the assistance should be invoked intelligently based on the users’ actual need for assistance. In this paper, we propose a research project investigating the role of users’ cognitive-affective states when providing assistance using NeuroIS measurements. Drawing on the theoretical foundations of the Attentional Control Theory, we propose an experiment that helps to understand how cognitive-affective states can serve as indicators for the best point of time for the invocation of user assistance systems. The research described in this paper will ultimately help to design intelligent invocation of user assistance systems.

Keywords

  • Assistance
  • Invocation
  • NeuroIS
  • Attentional control theory
  • Cognitive-affective user states
  • Affect
  • Mental effort

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Author information

Authors and Affiliations

  1. Institute of Information Systems and Marketing (IISM), Karlsruhe Institute of Technology (KIT), Karlsruhe, Germany

    Celina Friemel, Stefan Morana, Jella Pfeiffer & Alexander Maedche

Authors
  1. Celina Friemel
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  2. Stefan Morana
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  3. Jella Pfeiffer
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  4. Alexander Maedche
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Corresponding author

Correspondence to Celina Friemel .

Editor information

Editors and Affiliations

  1. Information Systems and Quantitative Sciences (ISQS), Texas Tech University, Lubbock, Texas, USA

    Prof. Dr. Fred D. Davis

  2. University of Applied Sciences Upper Austria, Steyr, Oberösterreich, Austria

    Prof. Dr. René Riedl

  3. Department of Information Systems, University of Liechtenstein, Vaduz, Liechtenstein

    Prof. Dr. Jan vom Brocke

  4. Department of Information Technology, HEC Montréal, Montreal, Québec, Canada

    Dr. Pierre-Majorique Léger

  5. Department of Information Systems, Kennesaw State University, Kennesaw, Georgia, USA

    Prof. Dr. Adriane B. Randolph

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Friemel, C., Morana, S., Pfeiffer, J., Maedche, A. (2018). On the Role of Users’ Cognitive-Affective States for User Assistance Invocation. In: Davis, F., Riedl, R., vom Brocke, J., Léger, PM., Randolph, A. (eds) Information Systems and Neuroscience. Lecture Notes in Information Systems and Organisation, vol 25. Springer, Cham. https://doi.org/10.1007/978-3-319-67431-5_5

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