Designing for Digital Inclusion: A Post-Hoc Evaluation of a Civic Technology

  • Claudia LópezEmail author
  • Rosta Farzan
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10539)


Digital inequalities are a major obstacle in diversifying the public discourse on the Internet. To explore the potential of a system design to help bridging digital inequalities across gender and race, we conducted a post-hoc evaluation of design decisions within a civic technology that were particularly dedicated to increase participation of women and people of color. While many aspects of digital inequality stay unresolved, our results provide evidence in support of such dedicated design decisions. Our work also makes a methodological contribution by providing an approach to use external public data sets to supplement user demographic data, without which studies of digital inclusion could only rely on self-reported, potentially biased data. We discuss the empirical and ethical implications of our research approach and results.


Digital inclusion Gender Race Civic technology 



The authors would like to thank for providing its data and domain knowledge. The work of the first author was supported by CONICYT Chile, under grant Conicyt-Fondecyt Iniciación #11161026.


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Copyright information

© Springer International Publishing AG 2017

Authors and Affiliations

  1. 1.Universidad Técnica Federico Santa MaríaValparaísoChile
  2. 2.University of PittsburghPittsburghUSA

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