Skip to main content
SpringerLink
Log in

A Generic Approach to Evaluate the Success of Online Communities

  • Conference paper
  • First Online:
Computational Collective Intelligence (ICCCI 2017)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 10448))

Included in the following conference series:

  • 1765 Accesses

Abstract

The success of online communities depends on different aspects and has been subject of several evaluation works. Most of the existing works in this scope are not generalizable due to their strong dependence to the considered community characteristics. Face to this finding, our aim is to propose a generic approach to evaluate and to improve the success of online communities. This paper starts by an identification of the success determinants of online communities including the participants, the technology as well as the common goal. After that, we propose a generic evaluation approach based on two levels. The first level consists in a failure detection based on a quantification of the success determinants. The second level focuses on a failure explanation and an identification of the most plausible causes of the detected failures. This approach was applied to evaluate the success of a social network-based community; it gave reliable results.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

Institutional subscriptions

References

  1. Antunes, P., Herskovic, V., Ochoa, S.F., Pino, J.A.: Structuring dimensions for collaborative systems evaluation. ACM Comput. Surv. CSUR 44(8), 1–28 (2012)

    Google Scholar 

  2. Baker, K., Greenberg, S., Gutwin, C.: Empirical development of a heuristic evaluation methodology for shared workspace groupware. In: Proceedings of the 2002 ACM Conference on Computer Supported Cooperative Work (CSCW 2002), pp. 96–105 (2002)

    Google Scholar 

  3. Dumas, J.S., Redish, J.: A practical guide to usability testing. Intellect books, Bristol (1999)

    Google Scholar 

  4. El-Kechaï, N., Després, C.: Rechercher les causes des actions erronées du formé pour les proposer au formateur. In: Actes de la conférence Environnements Informatiques pour l’Apprentissage Humain EIAH. Lausanne (2007)

    Google Scholar 

  5. Hollnagel, E.: Cognitive Reliability and Error Analysis Method. Elsevier Science, Oxford (1998)

    Google Scholar 

  6. Lin, H.F.: Determinants of successful virtual communities: contributions from system characteristics and social factors. Inf. Manag. 45(8), 522–527 (2008)

    Article  Google Scholar 

  7. Norman, G.: Likert scales, levels of measurement and the laws of statistics. Adv. Health Sci. Educ. 15(5), 625–632 (2010)

    Article  Google Scholar 

  8. Pinelle, D., Gutwin, C., Greenberg, S.: Task analysis for groupware usability evaluation: modeling shared-workspace tasks with the mechanics of collaboration. ACM Trans. Comput. Hum. Interact. TOCHI 10, 281–311 (2003)

    Article  Google Scholar 

  9. Preece, J.: Sociability and usability in online communities: determining and measuring success. Behav. Inf. Technol. 20(5), 347–356 (2001)

    Article  Google Scholar 

  10. Rheingold, H.: A slice of my life in my virtual community. High noon on the electronic frontier: conceptual issues in cyberspace, pp. 413–36 (1996)

    Google Scholar 

  11. Sentz, K., Ferson, S.: Combination of vidence in Dempster-Shafer theory, vol. 4015. Citeseer, Princeton (2002)

    Book  Google Scholar 

  12. Thomas, P., Labat, J.-M., Muratet, M., Yessad, A.: How to evaluate competencies in game-based learning systems automatically? In: Cerri, S.A., Clancey, W.J., Papadourakis, G., Panourgia, K. (eds.) ITS 2012. LNCS, vol. 7315, pp. 168–173. Springer, Heidelberg (2012). doi:10.1007/978-3-642-30950-2_22

    Chapter  Google Scholar 

  13. Vassileva, J.: Motivating participation in social computing applications: a user modeling perspective. User Model. User Adapt. Interact. 22(1), 177–201 (2012)

    Article  MathSciNet  Google Scholar 

  14. Wulf, V., Misaki, K., Atam, M., Randall, D., Rohde, M.: On the ground’in sidi bouzid: investigating social media use during the tunisian revolution. In: Proceedings of the 2013 Conference on Computer Supported Cooperative Work, pp. 1409–1418. ACM (2013)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. National School of Computer Studies (ENSI), Manouba University (UMA), Manouba, Tunisia

    Raoudha Chebil & Wided Lejouad Chaari

  2. The Montpellier Laboratory of Informatics, Robotics, and Microelectronics (LIRMM), University of Montpellier (UM), National Center for Scientific Research (CNRS), Montpellier, France

    Stefano A. Cerri

Authors
  1. Raoudha Chebil
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Wided Lejouad Chaari
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Stefano A. Cerri
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Raoudha Chebil .

Editor information

Editors and Affiliations

  1. Department of Information Systems, Faculty of Computer Science and Management , Wrocław University of Science and Technology, Wrocław, Poland

    Ngoc Thanh Nguyen

  2. Department of Computer Science, University of Cyprus, Nicosia, Cyprus

    George A. Papadopoulos

  3. Department of Information Systems, Gdynia Maritime University, Gdynia, Poland

    Piotr Jędrzejowicz

  4. Department of Information Systems, Faculty of Computer Science and Management, Wrocław University of Science and Technology, Wrocław, Poland

    Bogdan Trawiński

  5. Department of Information Systems, University of Münster, Münster, Germany

    Gottfried Vossen

Rights and permissions

Reprints and permissions

Copyright information

© 2017 Springer International Publishing AG

About this paper

Cite this paper

Chebil, R., Lejouad Chaari, W., Cerri, S.A. (2017). A Generic Approach to Evaluate the Success of Online Communities. In: Nguyen, N., Papadopoulos, G., Jędrzejowicz, P., Trawiński, B., Vossen, G. (eds) Computational Collective Intelligence. ICCCI 2017. Lecture Notes in Computer Science(), vol 10448. Springer, Cham. https://doi.org/10.1007/978-3-319-67074-4_21

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-67074-4_21

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-67073-7

  • Online ISBN: 978-3-319-67074-4

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation