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WEA 2017: Applied Computer Sciences in Engineering pp 65–71Cite as

Automation of a Business Process Using Robotic Process Automation (RPA): A Case Study

Part of the Communications in Computer and Information Science book series (CCIS,volume 742)

Abstract

Robotic Process Automation (RPA) emerges as software based solution to automate rules-based business processes that involve routine tasks, structured data and deterministic outcomes. Recent studies report the benefits of the application of RPA in terms of productivity, costs, speed and error reduction. Most of these applications were carried out on back office business process where the customer is not directly involved, therefor a case study was conducted on a BPO provider to verify the benefits and results of applying RPA to a service business process with front and back office activities. The results show that productivity improvement is the main benefit of RPA, nevertheless time reduction was not achieved on this case.

Keywords

  • Robotic process automation
  • RPA
  • Automation
  • Business process

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Author information

Authors and Affiliations

  1. Pontificia Universidad Javeriana, Bogotá, Colombia

    Santiago Aguirre

  2. Outsourcing S.A., Bogotá, Colombia

    Alejandro Rodriguez

Authors
  1. Santiago Aguirre
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  2. Alejandro Rodriguez
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Corresponding author

Correspondence to Santiago Aguirre .

Editor information

Editors and Affiliations

  1. Universidad Distrital Francisco José de Caldas, Bogota, Colombia

    Juan Carlos Figueroa-García

  2. Universidad Distrital Francisco José de Caldas, Bogota, Colombia

    Eduyn Ramiro López-Santana

  3. Universidad Tecnológica de Bolívar, Cartagena, Colombia

    José Luis Villa-Ramírez

  4. Universidad Distrital Francisco José de Caldas, Bogota, Colombia

    Roberto Ferro-Escobar

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Aguirre, S., Rodriguez, A. (2017). Automation of a Business Process Using Robotic Process Automation (RPA): A Case Study. In: Figueroa-García, J., López-Santana, E., Villa-Ramírez, J., Ferro-Escobar, R. (eds) Applied Computer Sciences in Engineering. WEA 2017. Communications in Computer and Information Science, vol 742. Springer, Cham. https://doi.org/10.1007/978-3-319-66963-2_7

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  • DOI: https://doi.org/10.1007/978-3-319-66963-2_7

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-66962-5

  • Online ISBN: 978-3-319-66963-2

  • eBook Packages: Computer ScienceComputer Science (R0)