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Support to the Public Services Mutation Through Continuous Improvement in a French Metropolis

  • Gautier AubourgEmail author
  • François Galasso
  • Bernard Grabot
  • Jacques Lamothe
Conference paper
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT, volume 514)

Abstract

Public services have their own principles and codes in order to address needs of general interest through the procurement of physical objects, information or services to various kinds of users. Characterized by a political context and a dedicated legal framework, public services have also specific constraints and objectives. This communication shows how continuous improvement methods born in an industrial context could be adapted for addressing the specificity of public service, especially in the new context of “Smart Cities”.

Keywords

Public service Service science Smart City 

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Copyright information

© IFIP International Federation for Information Processing 2017

Authors and Affiliations

  • Gautier Aubourg
    • 1
    • 2
    • 3
    Email author
  • François Galasso
    • 2
  • Bernard Grabot
    • 3
  • Jacques Lamothe
    • 2
  1. 1.Toulouse MétropoleToulouseFrance
  2. 2.IMT Mines Albi-CarmauxUniversité de ToulouseAlbiFrance
  3. 3.Laboratoire Génie de ProductionUniversité de ToulouseTarbesFrance

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