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A Systematic Customer Oriented Approach based on Hesitant Fuzzy AHP for Performance Assessments of Service Departments

  • Ozlem SenvarEmail author
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 643)

Abstract

Customer orientation is a business strategy in the lean business model that requires management and employees to focus on the changing demands and requirements of the customers.Improved business performance can be enhanced by .customer orientation. In this chapter, a systematic approach based on hesitant fuzzy AHP is proposed to deal with incomplete information due to the ambiguity to solve complex customer oriented multi criteria decision making problem of performance assessments of service departments.

Keywords

Customer orientation Hesitant Fuzzy AHP Hesitant Fuzzy Sets 

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Copyright information

© Springer International Publishing AG 2018

Authors and Affiliations

  1. 1.Department of Industrial EngineeringMarmara UniversityIstanbulTurkey

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