IT-Enabled Digital Service Design Principles - Lessons Learned from Digital Cities

Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 299)


With the rapid expansion of emerging digital technologies, digital service creation and delivery demand new and more structured ways to design, develop and manage the service sustainability. Although, there are various views and strategic aspects from different stakeholders for designing the digital services, the clear answer specifying how to design the digital service within IT architectures or how to re-use design processes learned from service design used in previous Digital City projects is still unknown. In order to derive the digital service design principles, we study the IT architectures that are related to digital services and revisit one typical Digital City - Barcelona. Based on the lessons learned from the Digital City project, we propose a set of design principles that can guide researchers and practitioners to design the digital services in a Digital City.


Digital services Digital city IT-enabled services Lessons learned Service design principles 


  1. 1.
    Sentilo. Accessed 03 June 2017
  2. 2.
    Intelligent Community Forum (2017). Accessed 03 June 2017
  3. 3.
    Smart City Profiling, Benchmarking and Ranking in Europe (2017). Accessed 03 June 2017
  4. 4.
    Abdelwahab, S., Hamdaoui, B., Guizani, M., Rayes, A.: Enabling smart cloud services through remote sensing. IEEE Internet Things J. 1(3), 276–288 (2014)CrossRefGoogle Scholar
  5. 5.
    Anthopoulos, L., Fitsilis, P.: From online to ubiquitous cities: the technical transformation of virtual communities. In: Sideridis, A.B., Patrikakis, C.Z. (eds.) e-Democracy 2009. LNICSSITE, vol. 26, pp. 360–372. Springer, Heidelberg (2010). doi: 10.1007/978-3-642-11631-5_33 CrossRefGoogle Scholar
  6. 6.
    Anttiroiko, A.-V., Valkama, P., Bailey, S.: Smart cities in the new service economy: building platforms for smart services. AI Soc. 1–12 (2014)Google Scholar
  7. 7.
    Attour, A., Thierry, B.-H., Capdevila, I., Zarlenga, M.I.: Smart city or smart citizens? The Barcelona case. J. Strategy Manage. 8(3), 266–282 (2015)CrossRefGoogle Scholar
  8. 8.
    Bakıcı, T., Almirall, E., Wareham, J.: A smart city initiative: the case of Barcelona. J. Knowl. Econ. 4(2), 135–148 (2013)CrossRefGoogle Scholar
  9. 9.
    Calderoni, L.: Distributed smart city services for urban ecosystems. Ph.D. thesis, Alma, Giugno (2015)Google Scholar
  10. 10.
    Chourabi, H., Nam, T., Walker, S., Gil-Garcia, J.R., Mellouli, S., Nahon, K., Pardo, T.A., Scholl, H.J.: Understanding smart cities: an integrative framework. In: 2012 45th Hawaii International Conference on System Sciences, pp. 2289–2297, January 2012Google Scholar
  11. 11.
    Cocchia, A.: Smart and digital city: a systematic literature review. In: Dameri, R.P., Rosenthal-Sabroux, C. (eds.) Smart City. PI, pp. 13–43. Springer, Cham (2014). doi: 10.1007/978-3-319-06160-3_2 Google Scholar
  12. 12.
    Duan, Y., Fu, G., Zhou, N., Sun, X., Narendra, N. C., Hu, B.: Everything as a service (XaaS) on the cloud: origins, current and future trends. In: 2015 IEEE 8th International Conference on Cloud Computing, pp. 621–628, June 2015Google Scholar
  13. 13.
    Giffinger, R., Fertner, C., Kramar, H., Kalasek, R., Pichler-Milanović, N., Meijers, E.: Smart cities: ranking of European medium-sized cities. Vienna University of Technology, Vienna (2007)Google Scholar
  14. 14.
    Helfert, M., Ge, M.: Developing an enterprise architecture framework and services for smart cities. In: Proceedings of the 25th Interdisciplinary Information Management Talks, Trauner Verlag (2017)Google Scholar
  15. 15.
    I.T.U. (ITU): Setting the framework for an ICT architecture of a smart sustainable city (2015)Google Scholar
  16. 16.
    Tsoukalas, I.A., Anthopoulos, L.G.: The implementation model of a digital city. The case study of the digital city of Trikala, Greece. J. E-Gov. 2(2), 91–109 (2006)Google Scholar
  17. 17.
    Nam, T., Pardo, T.A.: Conceptualizing smart city with dimensions of technology, people, and institutions. In: Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times, dg.o 2011, pp. 282–291. ACM, New York (2011)Google Scholar
  18. 18.
    Nandury, S.V., Begum, B.A.: Smart WSN-based ubiquitous architecture for smart cities. In: 2015 International Conference on Advances in Computing, Communications and Informatics (ICACCI), pp. 2366–2373. IEEE (2015)Google Scholar
  19. 19.
    Perera, C., Zaslavsky, A., Christen, P., Georgakopoulos, D.: Sensing as a service model for smart cities supported by internet of things. Trans. Emerg. Telecommun. Technol. 25(1), 81–93 (2014)CrossRefGoogle Scholar
  20. 20.
    Lusch, R.F., Vargo, S.L., Tanniru, M.: Service, value networks and learning. J. Acad. Mark. Sci. 38(1), 19–31 (2010)CrossRefGoogle Scholar
  21. 21.
    Clark, T., Barn, B.S., Oussena, S.: A method for enterprise architecture alignment. In: Proper, E., Gaaloul, K., Harmsen, F., Wrycza, S. (eds.) PRET 2012. LNBIP, vol. 120, pp. 48–76. Springer, Heidelberg (2012). doi: 10.1007/978-3-642-31134-5_3 CrossRefGoogle Scholar
  22. 22.
    Vargo, S.: Toward a transcending conceptualization of relationship: a service-dominant logic perspective. J. Bus. Ind. Mark. 34(5/6), 373–379 (2009)CrossRefGoogle Scholar
  23. 23.
    Šaša, A., Krisper, M.: Enterprise architecture patterns for business process support analysis. J. Syst. Softw. 84(9), 1480–1506 (2011)CrossRefGoogle Scholar

Copyright information

© Springer International Publishing AG 2017

Authors and Affiliations

  1. 1.Faculty of InformaticsMasaryk UniversityBrnoCzech Republic

Personalised recommendations