Live Usage

Abstract

For many implementations of information systems, when the go live has been achieved, the project team quickly disintegrates and is sent off to other projects, to leave the aftercare to the lesser talented. A sigh of relief signals the end of a long and laborious effort, and many of the ideals and promises that were made during the kickoff have been forgotten. The project team is dismissed and assigned to another project, and as the budget for consultancy has been used up, consultants move to another job. The people who use the system on a daily basis struggle to integrate the APS in their professional life. They are not thinking about return on investment, delivery performance, and inventory costs anymore – they have to deal with the APSses child diseases, with the newly installed support organization, and with training other users and getting the right data out of the system to keep the business processes working.