Organizational Learning to Leverage Benefits Realization Management; Evidence from a Municipal eHealth Effort

  • Kirsti AskedalEmail author
  • Leif Skiftenes Flak
  • Hans Solli-Sæther
  • Detmar W. Straub
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10428)


While work with benefits realization requires organizational learning to be effective, emphasis on organizational learning is hard to find in benefits realization studies. To remedy this research gap, we study how organizational learning theory can contribute to improve benefits realization processes. A qualitative approach was used to gain in depth understanding of benefits realization in an ICT healthcare services project. We found that individual learning is present, but organizational learning has not been given explicit attention neither in the project nor in the literature of benefits realization management. We argue that the individual learning in the project forms an excellent basis for organizational learning, i.e., in the form of organizational structures, routines, and methods for benefits realization.


Benefits management Organizational learning theory Complex organizations Public sector eHealth 


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Copyright information

© IFIP International Federation for Information Processing 2017

Authors and Affiliations

  • Kirsti Askedal
    • 1
    Email author
  • Leif Skiftenes Flak
    • 1
  • Hans Solli-Sæther
    • 2
  • Detmar W. Straub
    • 3
  1. 1.University of AgderKristiansandNorway
  2. 2.Norwegian University of Science and TechnologyÅlesundNorway
  3. 3.Georgia State UniversityAtlantaUSA

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