Governance Failure in Light of Government 3.0: Foundations for Building Next Generation eGovernment Maturity Models

  • Morten Meyerhoff NielsenEmail author
Part of the Public Administration and Information Technology book series (PAIT, volume 32)


Demographic, economic and other challenges is putting the public sector and service deliver under increasing pressure. ICT as an enabler of increased efficiency, effectiveness and transformation has long been recognized as part of the solution. National experiences show that the potential of ICT has not been fully realized, especially not in relation to Government 3.0 (Gov3.0). Existing public administration, information systems management and eGovernment literature and individual studies all point to the role of governance and cross-organisational cooperation in successfully introducing eServices and citizens actual use of them.

With a specific focus on eGovernment and eGovernance maturity and stage models, the literature attempt to unearth the underlying reasons why countries with similar infrastructures and eService availability experience very different levels of online interaction with the public sector, and in particular whether existing stage models address governance and cooperation.

Unfortunately, the review highlight a number of gaps including: Focus on outcomes and actual use is missing; most lack a real understanding of core government service concepts; decision-making should not be considered an eGovernment maturity level; front-office service provision and back-office integration is mixed-up; none addresses governance directly; most models are merely restructure or adjust existing ones, and none address Gov3.0 as such.


ICT Government 3.0 eGovernment eGovernance Cross-governmental cooperation Public service delivery eServices Maturity models Stage models Public administration Citizens Businesses IT management IT governance ICT enabled reform 



This chapter is a result of the project “SmartEGOV: Harnessing EGOV for Smart Governance (Foundations, methods, Tools)/NORTE-01-0145-FEDER-000037”, supported by Norte Portugal Regional Operational Programme (NORTE 2020), under the PORTUGAL 2020 Partnership Agreement, through the European Regional Development Fund (EFDR). It work was also supported in part by funding from Tallinn University of Technology, Project B42; OGI – Open Government Intelligence project in the EU Horizon 2020 framework program, grant agreement 693849.


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© Springer International Publishing AG 2017

Authors and Affiliations

  1. 1.Tallinn University of Technology, Ragnar Nurkse Department of Innovation and GovernanceTallinnEstonia

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