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Introduction

  • Francesca FoglieniEmail author
  • Beatrice Villari
  • Stefano Maffei
Chapter
Part of the SpringerBriefs in Applied Sciences and Technology book series (BRIEFSAPPLSCIENCES)

Abstract

The introduction to the book traces the reasons and the intentions behind the choice of treating the topic of evaluation in conjunction with service design, as well as the urgency for such a debate to be open. An overview of the book structure and the reasoning articulated in the following chapters are provided and a reflection on upcoming topics concerning the future of the discipline is proposed.

Keywords

Service design Service innovation Service evaluation Open debate 

References

  1. Brynjolfsson E, McAfee A (2016) The second machine age: work, progress, and prosperity in a time of brilliant technologies. Norton & Company, New YorkGoogle Scholar
  2. Schwab K (2016) The fourth industrial revolution. Crown Business, New YorkGoogle Scholar
  3. The World Bank (2017) Services, etc., value added (% of GDP). http://data.worldbank.org/indicator/NV.SRV.TETC.ZS. Accessed 4 June 2017
  4. Zeithaml V, Parasuraman A, Berry L (1985) Problems and strategies in services marketing. J Mark 49:33–46CrossRefGoogle Scholar

Copyright information

© The Author(s) 2018

Authors and Affiliations

  • Francesca Foglieni
    • 1
    Email author
  • Beatrice Villari
    • 1
  • Stefano Maffei
    • 1
  1. 1.Department of DesignPolitecnico di MilanoMilanItaly

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