• Francesca FoglieniEmail author
  • Beatrice Villari
  • Stefano Maffei
Part of the SpringerBriefs in Applied Sciences and Technology book series (BRIEFSAPPLSCIENCES)


The introduction to the book traces the reasons and the intentions behind the choice of treating the topic of evaluation in conjunction with service design, as well as the urgency for such a debate to be open. An overview of the book structure and the reasoning articulated in the following chapters are provided and a reflection on upcoming topics concerning the future of the discipline is proposed.


Service design Service innovation Service evaluation Open debate 


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  2. Schwab K (2016) The fourth industrial revolution. Crown Business, New YorkGoogle Scholar
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Copyright information

© The Author(s) 2018

Authors and Affiliations

  • Francesca Foglieni
    • 1
    Email author
  • Beatrice Villari
    • 1
  • Stefano Maffei
    • 1
  1. 1.Department of DesignPolitecnico di MilanoMilanItaly

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