Value-Driven Conceptualization of Services in the Smart City: A Layered Approach
The concept of the Smart City is becoming increasingly popular. In essence, the added value of a Smart City emerges from the harmony of services that realize the foremost goal of the Smart City, which is high quality of living via improved efficiency of city-relevant processes and citizen engagement.
However, the services that form a Smart City are nowadays considered in isolation, both in theory and in practice. Moreover, services on different levels of abstraction (key services vs. supportive services) are often depicted side by side without understanding that one is the supportive pillar for one another.
This paper identifies the benefits of an integrated view that not only interconnects the services, but also identifies joint layers that they rely on, which helps us to understand the impact of the underlying IT services and the infrastructure they rely on. At the same time, we extend our view to the Smart Citizen, who plays an essential role in the value creation process within the Smart City.
KeywordsSmart City Service research Smart service systems Win-win logic
- Balakrishna, C. (2012). Enabling technologies for smart city services and applications. In 6th International Conference on Next Generation Mobile Applications, Services and Technologies (NGMAST), 2012. IEEE, 2012.Google Scholar
- Barile, S., Carrubbo, L., Iandolo, F., & Caputo, F. (2013). From ‘EGO’ to ‘ECO’ in B2B relationships. Journal of Business Market and Management, 6(4), 228–253.Google Scholar
- Caputo, F., Formisano, V., Buhnova, B., & Walletzky, L. (2016). Beyond the digital ecosystems view: Insights from smart communities. In Proceedings of the 9th Annual EUROMED Academy of Business (ΕΜΑΒ) Conference on Innovation, Entrepreneurship and Digital Ecosys. University of Warsaw, Poland, September 14–16.Google Scholar
- Carrubbo, L. (2013). La Co-creazione di valore nelle destinazioni turistiche, ed. RIREA, Collana “Opera Prima”, 2.Google Scholar
- European Commission. (2012). ICT concepts for optimization of mobility in Smart Cities. Publication number 30-CE-0466883/00-79, SMART 2011/0067. December 2012. ISBN: 978-92-79-28716-9.Google Scholar
- European Parliament, Directorate General for Internal Policies. (2014). Mapping Smart Cities in the EU. Publication number IP/A/ITRE/ST/2013-02, January 2014. Available online at http://www.europarl.europa.eu/
- IfM, IBM. (2008). Succeeding through service innovation: A service perspective for education, research, business and government. Cambridge: University of Cambridge, Institute for Manufacturing.Google Scholar
- Nam, T., & Pardo, T. A. (2011). Conceptualizing smart city with dimensions of technology, people, and institutions. In Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times. ACM, 2011.Google Scholar
- Polese, F., & Carrubbo, L. (2017). Eco-sistemi di servizio in sanità. Torino: Giappichelli Editore.Google Scholar
- Polese, F., Tommasetti, A., Vesci, M., Carrubbo, L., & Troisi, O. (2016). Decision-making in smart service systems: A viable systems approach contribution to service science advances. In T. Borangiu, M. Dragoicea, & H. Nóvoa (Eds.), Exploring services science (pp. 3–14). Cham: Springer International Publishing.Google Scholar
- Prahalad, C. K., & Ramanswamy, V. (2004). The future of competition: Co-creating unique value with customers. Cambridge, MA: Harvard University Press.Google Scholar
- Qiu, R. G., Fang, Z., Shen, H., & Yu, M. (Eds.). (2007). Towards service science, engineering and practice. International Journal of Services Operations and Informatics, 2(2), 103–113.Google Scholar
- Singh, S. Smart Cities – A $1.5 Trillion market opportunity. Online http://www.forbes.com/sites/sarwantsingh/2014/06/19/smart-cities-a-1-5-trillion-market-opportunity