Advertisement

Value-Driven Conceptualization of Services in the Smart City: A Layered Approach

  • Leonard Walletzky
  • Barbora Buhnova
  • Luca Carrubbo
Chapter
Part of the New Economic Windows book series (NEW)

Abstract

The concept of the Smart City is becoming increasingly popular. In essence, the added value of a Smart City emerges from the harmony of services that realize the foremost goal of the Smart City, which is high quality of living via improved efficiency of city-relevant processes and citizen engagement.

However, the services that form a Smart City are nowadays considered in isolation, both in theory and in practice. Moreover, services on different levels of abstraction (key services vs. supportive services) are often depicted side by side without understanding that one is the supportive pillar for one another.

This paper identifies the benefits of an integrated view that not only interconnects the services, but also identifies joint layers that they rely on, which helps us to understand the impact of the underlying IT services and the infrastructure they rely on. At the same time, we extend our view to the Smart Citizen, who plays an essential role in the value creation process within the Smart City.

Keywords

Smart City Service research Smart service systems Win-win logic 

References

  1. Balakrishna, C. (2012). Enabling technologies for smart city services and applications. In 6th International Conference on Next Generation Mobile Applications, Services and Technologies (NGMAST), 2012. IEEE, 2012.Google Scholar
  2. Ballantyne, D., & Varey, R. J. (2006). Creating value-in-use through marketing interaction: The exchange logic of relating, communicating and knowing. Marketing Theory, 6(3), 335–348.CrossRefGoogle Scholar
  3. Barile, S., & Polese, F. (2010). Smart service systems and viable service systems. Service Science, 2(1/2), 21–40.CrossRefGoogle Scholar
  4. Barile, S., Carrubbo, L., Iandolo, F., & Caputo, F. (2013). From ‘EGO’ to ‘ECO’ in B2B relationships. Journal of Business Market and Management, 6(4), 228–253.Google Scholar
  5. Basole, R. C., & Rouse, W. B. (2008). Complexity of service value networks: Conceptualization and empirical investigation. IBM Systems Journal, 47(1), 53–70.CrossRefGoogle Scholar
  6. Caputo, F., Formisano, V., Buhnova, B., & Walletzky, L. (2016). Beyond the digital ecosystems view: Insights from smart communities. In Proceedings of the 9th Annual EUROMED Academy of Business (ΕΜΑΒ) Conference on Innovation, Entrepreneurship and Digital Ecosys. University of Warsaw, Poland, September 14–16.Google Scholar
  7. Carrubbo, L. (2013). La Co-creazione di valore nelle destinazioni turistiche, ed. RIREA, Collana “Opera Prima”, 2.Google Scholar
  8. European Commission. (2012). ICT concepts for optimization of mobility in Smart Cities. Publication number 30-CE-0466883/00-79, SMART 2011/0067. December 2012. ISBN: 978-92-79-28716-9.Google Scholar
  9. European Parliament, Directorate General for Internal Policies. (2014). Mapping Smart Cities in the EU. Publication number IP/A/ITRE/ST/2013-02, January 2014. Available online at http://www.europarl.europa.eu/
  10. IfM, IBM. (2008). Succeeding through service innovation: A service perspective for education, research, business and government. Cambridge: University of Cambridge, Institute for Manufacturing.Google Scholar
  11. Koskela-Huotari, K., Edvardsson, B., Jonas, J. M., Sörhammar, D., & Witell, L. (2016). Innovation in service ecosystems—Breaking, making, and maintaining institutionalized rules of resource integration. Journal of Business Research, 69(8), 2964–2971.CrossRefGoogle Scholar
  12. Nam, T., & Pardo, T. A. (2011). Conceptualizing smart city with dimensions of technology, people, and institutions. In Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times. ACM, 2011.Google Scholar
  13. Neirotti, P., De Marco, A., Cagliano, A. C., Mangano, G., & Scorrano, F. (2014). Current trends in Smart City initiatives: Some stylised facts. Cities, 38, 25–36.CrossRefGoogle Scholar
  14. Polese, F., & Carrubbo, L. (2017). Eco-sistemi di servizio in sanità. Torino: Giappichelli Editore.Google Scholar
  15. Polese, F., Tommasetti, A., Vesci, M., Carrubbo, L., & Troisi, O. (2016). Decision-making in smart service systems: A viable systems approach contribution to service science advances. In T. Borangiu, M. Dragoicea, & H. Nóvoa (Eds.), Exploring services science (pp. 3–14). Cham: Springer International Publishing.Google Scholar
  16. Prahalad, C. K., & Ramanswamy, V. (2004). The future of competition: Co-creating unique value with customers. Cambridge, MA: Harvard University Press.Google Scholar
  17. Qiu, R. G., Fang, Z., Shen, H., & Yu, M. (Eds.). (2007). Towards service science, engineering and practice. International Journal of Services Operations and Informatics, 2(2), 103–113.Google Scholar
  18. Siltaloppi, J., Koskela-Huotari, K., & Vargo, S. L. (2016). Institutional complexity as a driver for innovation in service ecosystems. Service Science, 8(3), 333–343.CrossRefGoogle Scholar
  19. Singh, S. Smart Cities – A $1.5 Trillion market opportunity. Online http://www.forbes.com/sites/sarwantsingh/2014/06/19/smart-cities-a-1-5-trillion-market-opportunity
  20. Vargo, S. L., & Lusch, R. F. (2008). Service-dominant logic: Continuing the evolution. Journal of the Academy of Marketing Science, 36(1), 1–10.CrossRefGoogle Scholar
  21. Vargo, S. L., Wieland, H., & Akaka, M. A. (2015). Innovation through institutionalization: A service ecosystems perspective. Industrial Marketing Management, 44(1), 63–72.CrossRefGoogle Scholar
  22. Wieland, H., Polese, F., Vargo, S., & Lusch, R. (2012). Toward a service (eco) systems perspective on value creation. International Journal of Service Science, Management, Engineering and Technology, 3(3), 12–24.CrossRefGoogle Scholar

Copyright information

© Springer International Publishing AG 2018

Authors and Affiliations

  • Leonard Walletzky
    • 1
  • Barbora Buhnova
    • 1
  • Luca Carrubbo
    • 2
  1. 1.Faculty of InformaticsMasaryk UniversityBrnoCzech Republic
  2. 2.SIMAS Interdepartmental Research CentreSalerno UniversityFiscianoItaly

Personalised recommendations