Abstract
This chapter presents an empirical analysis of knowledge contributions made by users and employees of Linden Lab. The analysis yields insight into user participation on the firm-hosted platform by linking the design capabilities and design space to various communication practices. The findings demonstrate that Second Life is a site where various contributions by both users and the developer firm generate ideas about discovering, developing and refining creative practices associated with firm learning that contribute to ongoing platform development. The analysis highlights roles of mentorship and mastery of various communication systems as important ways to embed newcomers in the firm’s cross-border labour processes and also to assist in career advancement opportunities.
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van der Graaf, S. (2018). Learning and the Imperative of Production in Mod Development. In: ComMODify. Dynamics of Virtual Work. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-61500-4_5
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DOI: https://doi.org/10.1007/978-3-319-61500-4_5
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