Analyzing an Ecosystem for Complex Consumer Services

  • Mirjana Radonjic-Simic
  • Frank WolffEmail author
  • Dennis Pfisterer
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10371)


Complex consumer services denote an arbitrary combination of services that fulfil a particular need based on consumer-defined context and requirements. While contemporary service environments are predominately supply-oriented and focused on the provision of single services, complex consumer services require dynamic and co-evolving networked structures (i.e., business ecosystems) to support consumers requesting and transacting such complex services. This paper outlines a consumer-oriented business ecosystem by describing its actors, primary roles, and the value exchanges between them, as well as, illustrates the structural leverage points relevant for the development and growth of such an ecosystem.


Business ecosystem Complex consumer services Value networks 


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Copyright information

© Springer International Publishing AG 2017

Authors and Affiliations

  • Mirjana Radonjic-Simic
    • 1
  • Frank Wolff
    • 1
    Email author
  • Dennis Pfisterer
    • 2
  1. 1.Baden-Wuerttemberg Cooperative State University MannheimMannheimGermany
  2. 2.Institute of TelematicsUniversity of LübeckLübeckGermany

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