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In Case of Doubt See the Manual: A Comparative Analysis of (Self)Learning Packages Qualitative Research Software

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Computer Supported Qualitative Research (ISQR 2017)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 621))

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Abstract

One of the first precautions that a consumer/user has when acquiring a new product is related to how to use it. In this context, the user manuals can be assumed as one of the main communication channels between the companies that develop the products and the user. Regarding the use of software packages, literature indicates that one of the decisive factors for user’s dissatisfaction is related to the difficulty in learning how to work with a software. In this context, Qualitative Data Analysis Software (QDAS) enterprises are increasingly looking to develop features that can decrease user’s learning curve of their tools. In this way, this chapter illustrates a comparison of user support features, such as: support and typology of the User Manual; Training; Tutorials; Forums; Frequently asked questions (FAQ’s); Workshops. Through a systematic exploration of the native sites guided by a dedicated checklist, it was sought to identify the singularities of the resources to support (self)learning of the different software packages. In order to systematize the offers that each user can find, enabling him/her to choose the package that provides the solutions that best respond to his/her learning style. It was concluded that among the different software packages there are no noteworthy disparities, only in two packages analysed there were shortcomings in the offer of formative and autonomous learning.

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Acknowledgements

As an epilogue, we would like to thank the Foundation for Science and Technology (FCT) and the Centre for Research “Didactics and Technology in the Training of Trainers (CIDTFF) for the financial support granted in this study.

Author information

Authors and Affiliations

  1. Research Centre in Didactics and Technology in the Training of Trainers (CIDTFF), University of Aveiro, Aveiro, Portugal

    Fábio Freitas, Jaime Ribeiro, Francislê Neri de Souza & António Pedro Costa

  2. School of Health Sciences, Polytechnic of Leiria, Leiria, Portugal

    Jaime Ribeiro

  3. Health Research Unit (UIS), Polytechnic of Leiria, Leiria, Portugal

    Jaime Ribeiro

  4. Inclusion and Accessibility in Action Research Unit, Polytechnic of Leiria, Leiria, Portugal

    Jaime Ribeiro

  5. Faculty of Psychology and Educational Sciences, University of Porto, Porto, Portugal

    Catarina Brandão

  6. Information Systems Department, University of Minho, Braga, Portugal

    Luís Paulo Reis

  7. Artificial Intelligence and Computer Science Lab (LIACC), Porto, Portugal

    Luís Paulo Reis

Authors
  1. Fábio Freitas
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  2. Jaime Ribeiro
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  3. Catarina Brandão
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  4. Francislê Neri de Souza
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  5. António Pedro Costa
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  6. Luís Paulo Reis
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Corresponding author

Correspondence to Fábio Freitas .

Editor information

Editors and Affiliations

  1. Education and Psychology Department, University of Aveiro, Aveiro, Portugal

    António Pedro Costa

  2. Information Systems Department, University of Minho, Guimarães, Portugal

    Luís Paulo Reis

  3. Education and Psychology Department, University of Aveiro, Aveiro, Portugal

    Francislê Neri de Souza

  4. Education and Psychology Department, University of Aveiro, Aveiro, Portugal

    António Moreira

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Freitas, F., Ribeiro, J., Brandão, C., de Souza, F.N., Costa, A.P., Reis, L.P. (2018). In Case of Doubt See the Manual: A Comparative Analysis of (Self)Learning Packages Qualitative Research Software. In: Costa, A., Reis, L., Souza, F., Moreira, A. (eds) Computer Supported Qualitative Research. ISQR 2017. Advances in Intelligent Systems and Computing, vol 621. Springer, Cham. https://doi.org/10.1007/978-3-319-61121-1_16

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  • DOI: https://doi.org/10.1007/978-3-319-61121-1_16

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-61120-4

  • Online ISBN: 978-3-319-61121-1

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