Channels in Agile Procurement
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This chapter analyzes the channels which allow procurement to communicate with customers, both internal to the organization or end customers.
The chapter analyzes the new channels in detail, considering mobility and its applications in the procurement process. It then analyzes cloud computing and the innovative ways in which the cloud can be used to communicate and interact with the customers of the procurement. For each of these channels, the chapter analyzes the components and the potential applications. It also highlights the pros and cons of each. In the case of cloud computing, the chapter presents an innovative business case considering all the costs and benefits of this solution.