Impact of Non-verbal Communication on Collaboration in 3D Virtual Worlds: Case Study Research in Learning of Aircraft Maintenance Practices

Conference paper
Part of the Communications in Computer and Information Science book series (CCIS, volume 725)

Abstract

Virtual worlds are widely regarded as a successful approach for professional team training, due to promoting collaboration through user avatars. Current theoretical models of Computer-Supported Cooperative Work (CSCW) do not account for the specificity of virtual worlds’ affordances for collaboration, particularly regarding non-verbal communication affordances, which led Cruz et al. to propose in iLRN in 2015 a specific protocol to collect data to support the empirical-grounded refinement of the theoretical treatment of virtual worlds in CSCW. Here, we present the results of applying this protocol to a case study in the training of aircraft maintenance practices. A training simulator platform was built with the Open Simulator platform for this purpose. Through activity observation, collected data provided a set of chains of evidence as proof elements, increasing the amount of empirical data available for future theory development.

Keywords

Virtual environments Virtual worlds Collaboration Presence Non-verbal communication Aircraft maintenance 

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Copyright information

© Springer International Publishing AG 2017

Authors and Affiliations

  1. 1.Universidade AbertaLisbonPortugal
  2. 2.INESC TECPortoPortugal
  3. 3.Instituto Politécnico de ViseuViseuPortugal

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