Abstract
Public transport is key to access social, economic, civic and cultural life. However, there is still a need to better understand (1) the needs of all transport users and (2) transport provision in cities and regions. The development of an inclusive, validated, passenger experience measurement instrument is the first step in understanding the whole journey, multi-modal journeys. Such a validated tool would enable resources to be focused on areas which travelers felt most important. Such information could be used to create high quality, user centred, integrated, accessible public transport services, capable of attracting and retaining public transport users whilst meeting sustainability targets. This paper describes the METPEX project and the derivation of a set of Key Performance Indicators.
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Acknowledgements
This paper provides a short overview of some of the outputs from the FP7 CP-Collaborative project, METPEX, project number FP7-SCP2-GA-2012-314354, led by Andree Woodcock as PI. As such the authors would like to acknowledge the contributions of the project team: ANGRE (Greece), Coventry University (UK), Eurokleis (Italy), FIA (Belgium), KTH (Sweden), Interactions (Ireland), Integral Consulting (Romania), ITENE (Spain), POLITO (Italy), RSM (Italy), SBOING (Greece), SIGNOSIS (Belgium), SmartContinent (Lithuania),TERO (Greece), VTM (Portugal), ZHAW (Switzerland).
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Woodcock, A., Susilo, Y., Diana, M., Abenoza, R., Pirra, M., Tovey, M. (2018). Measuring Mobility and Transport Services: The METPEX Project. In: Stanton, N. (eds) Advances in Human Aspects of Transportation. AHFE 2017. Advances in Intelligent Systems and Computing, vol 597. Springer, Cham. https://doi.org/10.1007/978-3-319-60441-1_98
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