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Do End Users Really Have a Place in the Design Arena When Safe Design Is Critical?

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Advances in Human Aspects of Transportation (AHFE 2017)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 597))

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Abstract

There is a global trend towards more highly automated traffic management systems. Problematic to increased automation are the higher levels of system integration and associated complexity and uncertainty this brings. This study explored whether end-user participation in new project design and implementation can contribute to the smooth and effective introduction of these new systems for railway control rooms. Results showed that almost all participants agreed that end-user input is important to the success of new technology. However, experiences shared by interviewed controllers highlighted that end-user participation in major projects is underutilized and that certain types of involvement or action can actively hinder the implementation process. The authors anticipate that the experiences of controllers can enhance decision-making associated with end-user participation during the introduction of new traffic management systems. The authors also anticipate that end-user participation will advance improved human system integration.

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Notes

  1. 1.

    Note UAT does not examine whether the end user is accepting of the design. See Cimperman. R.: UAT Defined: a Guide to Practical User Acceptance testing. Addison-Wesley Professional (2006) ISBN: 0321498143 for more details.

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Acknowledgments

The authors wish to thank Central Queensland University for funding this research project through the Commonwealth Government’s Research Training Scheme (RTS) and Australian Postgraduate Award (APA).

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Authors and Affiliations

  1. School of Health, Medical and Applied Sciences, Central Queensland University, Rockhampton, Australia

    Elise Crawford, Yvonne Toft, Ryan L. Kift & Geoff Dell

Authors
  1. Elise Crawford
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  2. Yvonne Toft
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  3. Ryan L. Kift
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  4. Geoff Dell
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Corresponding author

Correspondence to Elise Crawford .

Editor information

Editors and Affiliations

  1. Human Factors Engineering, Transportation Research Group, Boldrewood Innovation Campus, University of Southampton, Southampton, United Kingdom

    Neville A Stanton

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Crawford, E., Toft, Y., Kift, R.L., Dell, G. (2018). Do End Users Really Have a Place in the Design Arena When Safe Design Is Critical?. In: Stanton, N. (eds) Advances in Human Aspects of Transportation. AHFE 2017. Advances in Intelligent Systems and Computing, vol 597. Springer, Cham. https://doi.org/10.1007/978-3-319-60441-1_79

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  • DOI: https://doi.org/10.1007/978-3-319-60441-1_79

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  • Publisher Name: Springer, Cham

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  • Online ISBN: 978-3-319-60441-1

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