Getting Frustrated: Modelling Emotional Contagion in Stranded Passengers
Train passengers can get stranded due to a variety of events, such as a delay, technical malfunctioning or a natural disaster. Stranded passengers can get frustrated, which could escalate in misbehaviours. Examples are verbal and physical violence or dangerous behaviours such as opening emergency exits and walking in unauthorized areas. In this work, an agent-based model of stranded passengers was created to analyse and predict the dynamics of frustration and misbehaviours. It was determined how age, gender, emotional contagion, social identity and traveller type influence the frustration dynamics and number of misbehaviours. Important findings are that emotional contagion, age and gender can have an amplifying effect on frustration and misbehaviours, while traveller type seemed to have no influence. This model can be used by transport operators in preparing for stranded passengers scenarios.
KeywordsCrowd Emotional contagion Frustration Passengers
This research was undertaken as part of EU H2020 IMPACT GA 653383. We thank our Consortium Partners and stakeholders for their input.
- 3.Challenger, R., et al.: Understanding crowd behaviours, vol. 1: Practical guidance and lessons identified. The Stationery Office (TSO), London (2010)Google Scholar
- 4.Hogg, M.A., Jackson, R.L.: Encyclopedia of identity. SAGE, Los Angeles (2010)Google Scholar
- 5.Mileti, D.S.: Factors related to flood warning response. In: Paper for the US-Italy Workshop on the Hydrometeorology, Impact, and Management of Extreme Floods, Perugia, Italy, November 1995Google Scholar
- 7.Ortony, A., Clore, G., Collins, A.: The Cognitive Structure of Emotions. Cambridge Unviersity Press, Cambridge (1998)Google Scholar
- 8.Rao, A.S., Georgeff, M.P.: BDI agents: from theory to practice. In: ICMAS, vol. 95, pp. 312–319 (1995)Google Scholar
- 10.Tajfel, H.: Social Identity and Intergroup Relations. Cambridge University Press, Cambridge (2010)Google Scholar