How to Put Knowledge Management into Practice

  • Klaus North
  • Gita Kumta
Part of the Springer Texts in Business and Economics book series (STBE)


This chapter provides guidance on implementing knowledge management initiatives in practice. To meet the challenges of the knowledge organisations of the future governance options of KM functions are discussed. The reader learns about several KM implementation frameworks. Kotter’s eight principles for leading change are introduced as KM implementation requires a change of behaviour. To anchor knowledge management practices at individual level five key competences of knowledge workers are explained. The chapter ends with a 12 point programme for KM. The KM tool explained at the end of the chapter is the «Work-out» approach developed by General Electric.


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  • Klaus North
    • 1
  • Gita Kumta
    • 2
  1. 1.Wiesbaden Business School, Hochschule RheinMainWiesbadenGermany
  2. 2.School of Business Management, SVKM’s Narsee Monj. Inst. of Management StudiesMumbaiIndia

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