Knowledge Work(ers) in the Digital Age

  • Klaus North
  • Gita Kumta
Part of the Springer Texts in Business and Economics book series (STBE)


This chapter underlines the significance of people as the knowledge resource of an organisation. The reader learns about new forms of labour relations and knowledge worker productivity in the digital transformation. Five groups of actors of the knowledge firm are introduced and particular emphasis is placed on competence development and motivation of knowledge workers. Communities of Practice (CoP) are discussed as an effective format for situated and social learning (For a detailed treatment of the topic we recommend the textbook «Effective knowledge work» by North and Gueldenberg 2011).


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  • Klaus North
    • 1
  • Gita Kumta
    • 2
  1. 1.Wiesbaden Business School, Hochschule RheinMainWiesbadenGermany
  2. 2.School of Business Management, SVKM’s Narsee Monj. Inst. of Management StudiesMumbaiIndia

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