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Sentiment Analysis Method for Tracking Touristics Reviews in Social Media Network

  • Yasmine ChaabaniEmail author
  • Radhia Toujani
  • Jalel Akaichi
Conference paper
Part of the Smart Innovation, Systems and Technologies book series (SIST, volume 76)

Abstract

The touristic sector in Tunisia has declined after the “Arabic Spring”. Therefore, the number of comments published by tourists to give their opinions about it has increased. Consequently, this resulted in a high volume of data in the different social networks such as Facebook and Twitter. In this case, the opinion mining plays an important role to more understanding and then ameliorating the situation of tourism in Tunisia. In this paper, the main goal is to select the tourists’ viewpoints in Twitter after the revolution. For this reason, we create a sentiment lexicon based on the emoticons and interjections as well as acronyms. We also use a sentiWordnet to build lexical scales for sentiment analysis of different tourist reviews with reference to a travel agency page on Facebook. Then, we propose a method relying on Support Vector Machine (SVM), Maximum entropy and Naive Bayes. Our approach is efficient as it gives encouraging results.

Keywords

Sentiment analysis Reviews Medias networks NP-Complete Text mining Machine learning 

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Copyright information

© Springer International Publishing AG 2018

Authors and Affiliations

  • Yasmine Chaabani
    • 1
    • 2
    Email author
  • Radhia Toujani
    • 1
  • Jalel Akaichi
    • 3
  1. 1.Department of Computer Science, High Institute of ManagementUniversity of TunisTunisTunisia
  2. 2.Department of Computer Sciences, College of AdhamUmm al-Qura UniversityMeccaKingdom of Saudi Arabia
  3. 3.Department of Information Systems, College of Computer ScienceKing Khaled University AbhaAbhaKingdom of Saudi Arabia

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