Public Staff Empowerment in e-Government: A Human Work Interaction Design Approach

  • Stefano Valtolina
  • Barbara Rita Barricelli
  • Daniela Fogli
  • Sergio Colosio
  • Chiara Testa
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10303)

Abstract

Human Work Interaction Design (HWID) studies the integration of work analysis and interaction design methods to foster new strategies aimed at designing systems that may effectively and efficiently change the way people work. Pervasive technologies and smart places deeply influence traditional physical boundaries and operational modes, leading to important changes in work practice. The goal of this paper is to provide the basis for an improved co-operation and mutual inspiration among public employees by using End-User Development (EUD). EUD in the e-Government context provides non-professional software developers with methods, techniques, and tools for configuring services that citizens can use to interact with public offices. The paper describes how, by using EUD-enabled tools, the work practice of the public staff changes, and how this transformation allows public employees with limited technical background to create services according to their expertise and expectations, and to share them.

Keywords

e-Government End-User Development Human work interaction design End-user empowerment 

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Copyright information

© Springer International Publishing AG 2017

Authors and Affiliations

  • Stefano Valtolina
    • 1
  • Barbara Rita Barricelli
    • 1
  • Daniela Fogli
    • 2
  • Sergio Colosio
    • 3
  • Chiara Testa
    • 3
  1. 1.Dip. di InformaticaUniversità degli Studi di MilanoMilanItaly
  2. 2.Dip. di Ingegneria dell’InformazioneUniversità degli Studi di BresciaBresciaItaly
  3. 3.Settore Informatica e Smart CityComune di BresciaBresciaItaly

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