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Mobile Application Usability Heuristics: Decoupling Context-of-Use

  • Ger JoyceEmail author
  • Mariana Lilley
  • Trevor Barker
  • Amanda Jefferies
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10288)

Abstract

Context-of-use is a vital consideration when evaluating the usability of mobile applications. Thus, when defining sets of heuristics for the usability evaluation of mobile applications, a common practice has been to include one or more heuristics that consider context-of-use. Yet, most evaluations are conducted within usability labs. Consequently, the aim of this research is to question the utility of attempting to include inherently complex areas of context-of-use within limited sets of mobile application usability heuristics. To address this, a mapping study uncovered six sets of heuristics that can be applied to mobile application usability evaluations. A within-subjects empirical test with six Human-Computer Interaction practitioners evaluated a well-known travel mobile application using three sets of the mapped heuristics. The study found that the common practice of including context-of-use within mobile application usability heuristics is an ineffective approach.

Keywords

Mobile usability Context-of-use Heuristic evaluation 

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Copyright information

© Springer International Publishing AG 2017

Authors and Affiliations

  • Ger Joyce
    • 1
    Email author
  • Mariana Lilley
    • 1
  • Trevor Barker
    • 1
  • Amanda Jefferies
    • 1
  1. 1.School of Computer ScienceUniversity of Hertfordshire College LaneHatfieldUK

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