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Kovačič, A., Hauc, G., Buh, B., Štemberger, M.I. (2018). BPM Adoption and Business Transformation at Snaga, a Public Company: Critical Success Factors for Five Stages of BPM. In: vom Brocke, J., Mendling, J. (eds) Business Process Management Cases. Management for Professionals. Springer, Cham. https://doi.org/10.1007/978-3-319-58307-5_5
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