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Leading 20,000+ Employees with a Process-Oriented Management System: Insights into Process Management at Lufthansa Technik Group

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Business Process Management Cases

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Notes

  1. 1.

    EASA Part-145 describes the requirements for achieving and maintaining the aviation authority’s approval as a maintenance organization for aircraft and aircraft components in the EU. EN 9110 describes the requirements for a quality-management system of the EN 9xxx family, with specific requirements for aviation and aerospace maintenance organizations. OHSAS 18001 describes requirements for an occupational health and safety management system to eliminate or minimize risks to employees.

  2. 2.

    UML = Unified Modeling Language.

  3. 3.

    BPMN = Business Process Model and Notation.

  4. 4.

    R = the role is responsible for an activity; that is, the role performs an activity. A = The role is accountable for an activity; that is, the role is ultimately liable for an activity. C = The role has to be consulted. I = The role has to be informed. Only R and A are applied in this example.

References

  • Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. H. (2013). Fundamentals of business process management. Berlin: Springer.

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  • Kettenbohrer, J., Beimborn, D., & Kloppenburg, M. (2013). Developing a governance model for successful business process standardization. In Proceedings of the 19th Americas Conference on Information Systems (AMCIS), Chicago, IL.

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  • Kettenbohrer, J., Kloppenburg, M., & Beimborn, D. (2014). Driving process innovation: The application of a role-based governance model at Lufthansa Technik. In J. vom Brocke & T. Schmiedel (Eds.), BPM—Driving innovation in a digital world, management for professionals (pp. 275–286). Switzerland: Springer.

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  • Loshin, D. (2008). Master data management. Burlington, MA: Morgan Kaufmann.

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Correspondence to Mirko Kloppenburg .

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Kloppenburg, M., Kettenbohrer, J., Beimborn, D., Bögle, M. (2018). Leading 20,000+ Employees with a Process-Oriented Management System: Insights into Process Management at Lufthansa Technik Group. In: vom Brocke, J., Mendling, J. (eds) Business Process Management Cases. Management for Professionals. Springer, Cham. https://doi.org/10.1007/978-3-319-58307-5_27

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