LifeRescue Software Prototype for Supporting Emergency Responders During Fire Emergency Response: A Usability and User Requirements Evaluation

Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10272)

Abstract

For an efficient emergency response, emergency responders (ERs) should exchange information with one another to obtain an adequate understanding and common operational picture of the emergency situation. Despite the current developments on information systems, many ERs are unable to get access to the relevant information as the data is heterogeneous and distributed at different places and due to security and privacy barriers. As a result, ERs are unable to coordinate well and to make good decisions. Therefore, to overcome these difficulties, a web-based application called LifeRescue was developed for supporting easy information access during emergency search and rescue operation. The goal of the paper is to test the developed LifeRescue system against the user requirements. We conducted a workshop with nine participants i.e., six ERs from fire protection service and three ERs from police service. First, the workshop session started with prototype demonstration and trial, then a System Usability Scale (SUS) questionnaire was given, and finally a semi-structured interview was conducted to collect data on the user requirements validation. The results presented in this paper combine both qualitative and quantitative data from a semi-structured interview and a survey conducted after the prototype demonstration and trail. The interview results indicate that our developed system fulfils the user requirements of 6 ERs from fire protection and 3 ERs from police services. Furthermore, the survey results indicate that the participants would like to use our developed system frequently as they felt that it was easy for them to get access to information with a simplified view.

Keywords

Emergency management Search and rescue operation User requirements evaluation Usability evaluation User-centered design Emergency response information system SUS-questionnaire Qualitative and quantitative data analysis Information awareness Information accessibility Nvivo tool Human computer interaction 

Notes

Acknowledgements

We would like to owe our gratitude to the Grimstad fire and rescue service personnel, and Kristiansand police staff who supported and allocated their time for participating in the workshop session and semi-structured interviews. We would also like to appreciate Tina Comes and Jaziar Radianti for providing their support and help throughout our research.

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Copyright information

© Springer International Publishing AG 2017

Authors and Affiliations

  1. 1.CIEM Research Group, Department of ICTUniversity of AgderGrimstadNorway

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