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Performance Management in Healthcare Organizations: Concept and Practicum

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Book cover GeNeDis 2016

Part of the book series: Advances in Experimental Medicine and Biology ((AEMB,volume 989))

Abstract

Organizational performance can create and sustain competitive advantages for corporations and even improve their sustainability and future prospects. Health care organizations present a sector where performance management is structured by multiple dimensions. The scope of this study is to analyze the issue of performance management in healthcare organizations and specifically the implementation of the Balanced Scorecard (BSC) methodology on organizations providing health services. The study provides a discussion on the BSC development process, the steps that management has to take in order to prepare the implementation of the BSC and finally discusses a practical example of a scorecard with specific strategic goals and performance indicators. Managers of healthcare organizations and specifically those providing services to the elderly and the general population could use the propositions of the study as a roadmap for processing, analyzing, evaluating and implementing the balanced scorecard approach in their organizations’ daily operations. BSC methodology can give an advantage in terms of enhanced stakeholder management and preservation within a highly volatile and competitive economic environment.

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Author information

Authors and Affiliations

  1. Department of Sport Management, University of Peloponnese, Sparta, Greece

    Panagiotis E. Dimitropoulos

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  1. Panagiotis E. Dimitropoulos
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Correspondence to Panagiotis E. Dimitropoulos .

Editor information

Editors and Affiliations

  1. Department of Informatics, Bioinformatics and Human Electrophysiology Laboratory, Ionian University, Corfu, Greece

    Panayiotis Vlamos

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Dimitropoulos, P.E. (2017). Performance Management in Healthcare Organizations: Concept and Practicum. In: Vlamos, P. (eds) GeNeDis 2016 . Advances in Experimental Medicine and Biology, vol 989. Springer, Cham. https://doi.org/10.1007/978-3-319-57348-9_2

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