Could Class Management Be a Management Issue?
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The background of this chapter is that after investigating classroom management for many years, I was asked by managers at different colleges to speak to staff about strategies for counteracting the problems tutors faced in many classes on a daily basis. A question that emerged was how might managers in the Education and Training sector support lecturers in coping with stressful situations. My research methods aimed to determine managers’ views, using a survey to find out a sample of perspectives. This led to focus groups with managers opening up exploratory discussions, followed by an interview with an experienced manager working with challenging classes. The purpose of this interview was to review model strategies that might be used to help managers support staff and students create more effective learning environments in the future. The next stage was to subject managers’ suggestions to the views of teachers. What did tutors think of managers’ suggestions?
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