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Relationship Between Social Support and Burnout Dimensions in Middle and Senior Managers of the Manufacturing Industry in Ciudad Juárez

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New Perspectives on Applied Industrial Tools and Techniques

Part of the book series: Management and Industrial Engineering ((MINEN))

Abstract

Empirical research carried out in many contexts has found that social support is an important element to reduce the effects of burnout. In this chapter, we analyze the relationships between social support and the three dimensions of burnout syndrome (BS) (emotional exhaustion, cynicism, and professional efficacy). The research was carried out in six manufacturing companies from Ciudad Juárez, Mexico, and the sample included 361 middle and senior managers from different departments. Two questionnaires were administered in the form of a single survey: The Maslach Burnout Inventory–General Survey and the Job Content Questionnaire (JCQ). The former analyzed the three burnout dimensions, whereas the latter studied social support. Relationships between latent variables were analyzed using the structural equation modeling technique (SEM). Results showed a statistically direct relationship between social support and the three burnout dimensions. On one hand, the effects of social support on emotional exhaustion and cynicism are negative. That is, both dimensions diminish when workers perceive enough support from their supervisors and coworkers. On the other hand, the relationship between social support and professional efficacy is positive, meaning that efficiency at work increases when workers perceive enough support from their work team. As conclusions, manufacturing companies must invest in techniques, such as engagement, empowerment, resilience, and social support, to ensure employee motivation and integration. Such strategies impact the wellbeing of companies by reducing burnout effects.

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Authors and Affiliations

  1. Department of Industrial Engineering and Manufacturing, Universidad Autónoma de Ciudad Juárez, Av. Del Charro 450 Norte. Col. Partido Romero, Juárez, Chih, Mexico

    Sonia G. Valadez-Torres, Aidé Aracely Maldonado-Macías, Rocío Camacho-Alamilla & Liliana Avelar-Sosa

Authors
  1. Sonia G. Valadez-Torres
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  2. Aidé Aracely Maldonado-Macías
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  3. Rocío Camacho-Alamilla
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  4. Liliana Avelar-Sosa
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Corresponding author

Correspondence to Aidé Aracely Maldonado-Macías .

Editor information

Editors and Affiliations

  1. Universidad Autónoma de Ciudad Juárez, Ciudad Juárez, Chihuahua, Mexico

    Jorge Luis García-Alcaraz

  2. Division of Postgraduate and Research Studies, Instituto Tecnológico de Orizaba, Orizaba, Mexico

    Giner Alor-Hernández

  3. Universidad Autónoma de Ciudad Juárez, Ciudad Juárez, Chihuahua, Mexico

    Aidé Aracely Maldonado-Macías

  4. Division of Postgraduate and Research Studies, Instituto Tecnológico de Orizaba, Orizaba, Mexico

    Cuauhtémoc Sánchez-Ramírez

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Valadez-Torres, S.G., Maldonado-Macías, A.A., Camacho-Alamilla, R., Avelar-Sosa, L. (2018). Relationship Between Social Support and Burnout Dimensions in Middle and Senior Managers of the Manufacturing Industry in Ciudad Juárez. In: García-Alcaraz, J., Alor-Hernández, G., Maldonado-Macías, A., Sánchez-Ramírez, C. (eds) New Perspectives on Applied Industrial Tools and Techniques. Management and Industrial Engineering. Springer, Cham. https://doi.org/10.1007/978-3-319-56871-3_20

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  • DOI: https://doi.org/10.1007/978-3-319-56871-3_20

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-56870-6

  • Online ISBN: 978-3-319-56871-3

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