Skip to main content
View expanded cover

World Conference on Information Systems and Technologies

WorldCIST 2017: Recent Advances in Information Systems and Technologies pp 561–570Cite as

European Portuguese Validation of Usefulness, Satisfaction and Ease of Use Questionnaire (USE)

Part of the Advances in Intelligent Systems and Computing book series (AISC,volume 570)

Abstract

Background: The Usefulness, Satisfaction and Ease of use (USE) is a 30-item questionnaire developed to assess self-perceived usability. Objective: The study reported in this paper supports the translation, cultural adaptation and validation of the European Portuguese version of the USE. Methods: The study was divided into two phases, the questionnaire translation and adaptation, and the assessment of its validity and reliability. Results: The questionnaire translation resulted in a European Portuguese version of the USE equivalent to the original version in terms of semantic and content, which presents an excellent internal consistency (α = 0.80), highly satisfactory ICC values (ICC = 0.69) and a high and significant correlation (r = −0.84, p < 0.05) with another widely used usability questionnaire, the Post-Study System Usability Questionnaire. Conclusion: The European Portuguese version of the USE has adequate psychometric properties that provide adequate evidence of the possibility of using this version in studies to evaluate the self-perceived usability of products or services.

Keywords

  • Usability questionnaire
  • Usability evaluation
  • European portuguese validation

This is a preview of subscription content, access via your institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • DOI: 10.1007/978-3-319-56538-5_57
  • Chapter length: 10 pages
  • Instant PDF download
  • Readable on all devices
  • Own it forever
  • Exclusive offer for individuals only
  • Tax calculation will be finalised during checkout
eBook
USD   349.00
Price excludes VAT (USA)
  • ISBN: 978-3-319-56538-5
  • Instant PDF download
  • Readable on all devices
  • Own it forever
  • Exclusive offer for individuals only
  • Tax calculation will be finalised during checkout
Softcover Book
USD   449.99
Price excludes VAT (USA)
Learn about institutional subscriptions
Fig. 1.

References

  1. Ivory, M., Hears, M.: The state of the art in automating usability evaluation of user interfaces. J. ACM Comput. Surv. 33(4), 470–516 (2001)

    CrossRef  Google Scholar 

  2. Martins, A.I., Queirós, A., Rocha, N., Santos, B.: Avaliação de Usabilidade: Uma Revisão Sistemática da Literatura. RISTI - Revista Ibérica de Sistemas e Tecnologias de Informação 11(1), 31–44 (2013)

    Google Scholar 

  3. Martins, A.I., Queirós, A., Rocha, N.: Usability evaluation of products and services: a systematic review. In: Daeed, S., Bajwa, I.S., Mahmood, Z. (eds.) Human Factors in Software Development and Design, pp. 255–278. IGI Global (2014)

    Google Scholar 

  4. Hanington, B., Martin, B.: Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions. Rockport Publishers, Beverly (2012)

    Google Scholar 

  5. Nunes, I.L.: Usability of Interfaces, Ergonomics - A Systems Approach. InTech (2012)

    Google Scholar 

  6. Sweeney, M., Dilton, A.: Methodologies employed in the psychological evaluation of HCI. In: Human-Computer Interaction - INTERACT 1987 (1987)

    Google Scholar 

  7. Lund, A.M.: Measuring usability with the USE questionnaire. Usability Interface 8(2), 3–6 (2001)

    Google Scholar 

  8. Beaton, D., Bombardier, C., Guillemin, F., Ferraz, M.: Guidelines for the process of cross-cultural adaptation of self-report measures. Spine 25, 3186–3191 (2000)

    Google Scholar 

  9. Timmermans, A.A., Seelen, H.A., Geers, R.P., Saini, P.K., Winter, S., te Vrugt, J., Kingma, H.: Sensor-based arm skill training in chronic stroke patients: results on treatment outcome, patient motivation, and system usability. IEEE Trans. Neural Syst. Rehab. Eng. 3(18), 284–292 (2010)

    CrossRef  Google Scholar 

  10. Vanmulken, D.A., Spooren, A.I., Bongers, H.M., Seelen, H.A.: Robot-assisted task-oriented upper extremity skill training in cervical spinal cord injury: a feasibility study. Spinal Cord. 53(7), 547–551 (2015)

    CrossRef  Google Scholar 

  11. Peters, K., Niebling, M., Slimmer, C., Green, T., Webb, J.M., Schumacher, R.: Usability guidance for improving the user interface and adoption of online personal health records. In: Proceedings of the Human Factors and Ergonomics Society Annual Meeting, Oakbrook Terrace, IL, US, vol. 11, pp. 704–708. User Centric (2009)

    Google Scholar 

  12. Wang, T., Dolezel, D.: Usability of web-based personal health records: an analysis of consumers’ perspectives. Perspect. Health Inf. Manage. 13, 1f (2016)

    Google Scholar 

  13. Patwardhan, M., Stoll, R., Hamel, D.B., Amresh, A., Gary, K.A., Pina. A. Designing a mobile application to support the indicated prevention and early intervention of childhood anxiety. In: Proceedings of the Conference on Wireless Health 2015 (2015)

    Google Scholar 

  14. Barrio, P., Ortega, L., Bona, X., Gual, A.: Development, validation, and implementation of an innovative mobile app for alcohol dependence management: protocol for the SIDEAL Trial. JMIR Res. Protoc. 5(1), e27 (2016)

    Google Scholar 

  15. Hashim, A.F., Hussin H., Othman, M.H., Ahmad, S.A.: Usability Evaluation of a Desktop Virtual Reality Prototype (DVRP) courseware to enhance knowledge on drug abuse. J. Techno Soc. 8(1), 12–18 (2016)

    Google Scholar 

  16. Zarabzadeh, A., McDonnell, R., Berrios S.P., Dempsey, J., Harrington, E., Smith, S.M., Fahey, T.: Utility of electronic international register of clinical prediction rules relevant to primary care. In: IEEE 29th International Symposium on Computer-Based Medical Systems (CBMS), pp. 146–151 (2016)

    Google Scholar 

  17. Hattink, B., Meiland, F., van der Roest, H., Kevern, P., Abiuso, F., Bengtsson, J., Giuliano, A, Duca, A., Sanders, J., Basnett, F., Nugent, C.: Web-based STAR E-learning course increases empathy and understanding in dementia caregivers: results from a randomized controlled trial in the Netherlands and the United Kingdom. J. Med. Internet Res. 17(10), e241 (2015)

    Google Scholar 

  18. Noronha, G., Álvares, C., Chambel, T.: Sight surfers: 360º videos and maps navigation. In: Proceedings of the ACM Multimedia 2012, Workshop on Geotagging and Its Applications in Multimedia, pp. 19–22 (2012)

    Google Scholar 

  19. Gil, N., Silva, N., Duarte, E., Martins, P., Langlois, T., Chambel, T.: Going through the clouds: search overviews and browsing of movies. In: Proceeding of the 16th International Academic MindTrek Conference, pp. 158–165 (2012)

    Google Scholar 

  20. Rivera, J., Davis, F., Mouloua, M., Alberti, P.: Usability evaluation of two social networking sites. In: Proceedings of the Human Factors and Ergonomics Society Annual Meeting, vol. 54, no. 19, p. 1421 (2010)

    Google Scholar 

  21. Jeong Kim, H., Pederson, S., Baldwin, M.: Improving user satisfaction via a case-enhanced e-learning environment. Educ. Train. 54(2/3), 204–218 (2012)

    CrossRef  Google Scholar 

  22. Black, E.W., Ferdig, R.E., DiPietro, M.: An overview of evaluative instrumentation for virtual high schools. Amer. J. Distance Educ. 22(1), 24–45 (2008)

    CrossRef  Google Scholar 

  23. Campos, J.C., Harrison, M.D.: Interaction engineering using the IVY tool. In: Proceedings of the 1st ACM SIGCHI Symposium on Engineering Interactive Computing Systems, pp. 35–44 (2009)

    Google Scholar 

  24. Tsiatsos, T., Douka, S., Zimmer, T., Geoffroy, D.: Evaluation plan of a network of remote labs in the Maghrebian countries. In: IEEE 11th International Conference on Remote Engineering and Virtual Instrumentation (REV), pp. 200–203 (2014)

    Google Scholar 

  25. Fu, B., Noy, N.F., Storey, M.-A.: Indented tree or graph? A usability study of ontology visualization techniques in the context of class mapping evaluation. In: Alani, H., et al. (eds.) ISWC 2013. LNCS, vol. 8218, pp. 117–134. Springer, Heidelberg (2013). doi:10.1007/978-3-642-41335-3_8

    CrossRef  Google Scholar 

  26. Kratz, S., Westermann, T., Rohs, M., Essl, G.: CapWidgets: tangile widgets versus multi-touch controls on mobile devices. In: CHI 2011 Extended Abstracts on Human Factors in Computing Systems, pp. 1351–1356 (2011)

    Google Scholar 

  27. Ferreira, P., Marques, F.: Avaliação psicométrica e adaptação cultural e linguística de instrumentos de medição em saúde: princípios metodológicos gerais (1998)

    Google Scholar 

  28. Foddy, W.: Constructing Questions for Interviews and Questionnaires: Theory and Practice in Social Research. Cambridge University Press, Cambridge (1994)

    Google Scholar 

  29. Tsiourti, C., Moussa, M., Quintas, J., Loke, B. Jochem, I., Albuquerque Lopes, J., Konstantas, D.: A virtual assistive companion for older adults: design implications for a real-world application. In: SAI Intelligent Systems Conference (2016)

    Google Scholar 

  30. Lewis, J.R.: Psychometric evaluation of the post-study system usability questionaire: the PSSUQ. In: Proceedings of the Human Factors and Ergonomics Society Annual Meeting, pp. 1259–1263 (1992)

    Google Scholar 

  31. Rosa, F., Martins, A.I., Queirós, A., Silva, A., Rocha, N.P.: European Portuguese validation of the Post-Study System Usability Questionnaire (PSSUQ) Validação para Português Europeu do Post-Study System Usability Questionnaire (PSSUQ). In: 10th Iberian Conference on Information Systems and Technologies, CISTI 2015 (2105)

    Google Scholar 

  32. Lewis, J.R.: Psychometric evaluation of the PSSUQ using data from five years of usability studies. Int. J. Hum. Comput. Interact. 14(3&4), 463–488 (2002)

    CrossRef  Google Scholar 

  33. WMA Declaration of Helsinki - Ethical Principles for Medical Research Involving Human Subjects. World Medical Association (2013)

    Google Scholar 

Download references

Acknowledgments

This work was partially supported by the GrowMeUp project, funded by the European Commission within the H2020-PHC-2014, (Grant Agreement: 643647).

Author information

Authors and Affiliations

  1. Cáritas Diocesana de Coimbra, Rua D. Francisco de Almeida, nº 14, 3030-382, Coimbra, Portugal

    Carina Dantas & Ana Luísa Jegundo

  2. Instituto Pedro Nunes, Rua Pedro Nunes, 3030-199, Coimbra, Portugal

    João Quintas

  3. Department of Medical Sciences, University of Aveiro, Campo Universitário de Santiago, 3810-193, Aveiro, Portugal

    Ana Isabel Martins & Nelson Pacheco Rocha

  4. Health Sciences School, University of Aveiro, Campo Universitário de Santiago, 3810-193, Aveiro, Portugal

    Alexandra Queirós

Authors
  1. Carina Dantas
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Ana Luísa Jegundo
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. João Quintas
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Ana Isabel Martins
    View author publications

    You can also search for this author in PubMed Google Scholar

  5. Alexandra Queirós
    View author publications

    You can also search for this author in PubMed Google Scholar

  6. Nelson Pacheco Rocha
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Nelson Pacheco Rocha .

Editor information

Editors and Affiliations

  1. DEI/FCT, Universidade de Coimbra, Coimbra, Baixo Mondego, Portugal

    Álvaro Rocha

  2. Nova IMS, Universidade Nova de Lisboa, Lisboa, Portugal

    Ana Maria Correia

  3. College of Engineering, The Ohio State University, Columbus, Ohio, USA

    Hojjat Adeli

  4. DSI/EEUM, Universidade do Minho, Guimarães, Portugal

    Luís Paulo Reis

  5. DIMES, Università della Calabria, Arcavacata di Rende, Italy

    Sandra Costanzo

Rights and permissions

Reprints and Permissions

Copyright information

© 2017 Springer International Publishing AG

About this paper

Cite this paper

Dantas, C., Jegundo, A.L., Quintas, J., Martins, A.I., Queirós, A., Rocha, N.P. (2017). European Portuguese Validation of Usefulness, Satisfaction and Ease of Use Questionnaire (USE). In: Rocha, Á., Correia, A., Adeli, H., Reis, L., Costanzo, S. (eds) Recent Advances in Information Systems and Technologies. WorldCIST 2017. Advances in Intelligent Systems and Computing, vol 570. Springer, Cham. https://doi.org/10.1007/978-3-319-56538-5_57

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-56538-5_57

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-56537-8

  • Online ISBN: 978-3-319-56538-5

  • eBook Packages: EngineeringEngineering (R0)