Decision Support Systems Based on Knowledge Management

A Case Study for Strategic Information Systems Maturity of Madeira Island Hotel Organisations
  • Márcia BaptistaEmail author
  • José Braga Vasconcelos
  • Álvaro Rocha
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 569)


This paper describes a knowledge management research project and specific results based on a case study applied to a set of hotel organisations in the Madeira Island. Information technology contributed to internet and intranet use, information systems and technology-based on knowledge. Hotel organisations endured radical changes in strategic decision-making for which knowledge management creates value and competitive advantage. The contribution of IS to strategic planning and decision making is low. This study evaluated the impact of IS through its maturity, in the decision-making process. Most of the decisions were based on experience (80%). The decision-making process was rated as “Good”. The evaluated maturity demonstrated that IS supported business strategy (84%) and provided flexible data for decision making (56%). A conceptual model for decision support systems (DSS) based on knowledge increases IS maturity by increasing the effectiveness of strategic decision-making and reducing the uncertainty and risk inherent to this process.


Decision making Information systems Maturity models Decision support systems Knowledge management 


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Copyright information

© Springer International Publishing AG 2017

Authors and Affiliations

  • Márcia Baptista
    • 1
    Email author
  • José Braga Vasconcelos
    • 2
  • Álvaro Rocha
    • 3
  1. 1.Mathematics McS with Statistcs Specialization, MBAInstituto de Administração da Saúde e Assuntos Socias, IP- RAMFunchalPortugal
  2. 2.Knowledge Management and Engineering Research GroupUniversidade Atlântica, Fábrica da Pólvora de BarcarenaBarcarenaPortugal
  3. 3.Department of Informatics EngineeringUniversity of Coimbra, Pólo II - Pinhal de MarrocosCoimbraPortugal

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