Abstract
Jane was 8 months old when she was brought to the Emergency Department (ED) by her parents. She had been unwell overnight and that morning her mother noticed some spots on her chest and arms. Jane was seen by the triage nurse who immediately called over one of the department doctors to examine her. It looked like Jane had sepsis, an infection of her blood, and needed treatment immediately. The ED consultant was called as were the pediatric registrar and nurse.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Baker DP, Gallo J. Measuring and diagnosing team performance. In: Salas E, Frush K, editors. Improving patient safety through teamwork and team training. New York: Oxford University Press; 2012.
Kohn LT, Corrigan JM, Donaldson MS. To err is human. Building a better healthcare system. Washington, DC: National Academy Press; 1999.
Makary M, Daniel M. Medical error – a leading (but hidden) cause of death. BMJ. 2016;353(8056):237.
Baker DP, et al. The relation between teamwork and patient safety. Boca Raton, FL: CRC Press; 2011. p. 185–98.
Agency for Healthcare Research and Quality. TeamSTEPPS®: strategies and tools to enhance performance and patient safety. (2016). [online]. http://www.ahrq.gov/professionals/education/curriculum-tools/teamstepps/index.html
Crawford ER, Lepine JA. A configural theory of team processes: accounting for the structure of taskwork and teamwork (Report). Acad Manag Rev. 2013;38(1):32.
Runciman B, Merry A, Walton M. Safety and ethics in healthcare: a guide to getting it right. 1st ed. Aldershot: Ashgate; 2007.
National Quality Board. Human factors in health-care. 2013. [online]. https://www.england.nhs.uk/wp-content/uploads/2013/…/nqb-hum-fact-concord.pdf
West MA. Effective teamwork: practical lessons from organizational research. 3rd ed. Oxford: Wiley-Blackwell; 2012.
Johnson AB. The secret of Apollo. Baltimore, Maryland: The Johns Hopkins University Press; 2002.
NPSA (NPSA/2009/PSA002/U1). WHO Surgical Safety Checklist - NPSA/2009/PSA002/U1. London: National Patient Safety Agency; 2009.
NHS Institute for Innovation and Improvement. SBAR-situation-background-assessment-recommendation. (2008). [online]. http://www.institute.nhs.uk/quality_and_service_improvement_tools/quality_and_service_improvement_tools/sbar_-_situation_-_background_-_assessment_-_recommendation.html.
Kirkup B. The report of the morecambe bay investigation. The Stationery Office: Norwich; 2015.
Pentland A. The new science of building great teams: the chemistry of high-performing groups is no longer a mystery. (Spotlight on the Secrets of Great Teams). Harv Bus Rev. 2012;90(4):60.
Salas E, et al. Does team training improve team performance? A meta-analysis. Hum Factors. 2008;50(6):903–33.
AHRQ (Agency for Healthcare Research and Quality). Pocket guide TeamSTEPPS 2.0. Rockville, MD: Agency for Healthcare Research and Quality; 2013.
Perring J. Teamwork, culture and patient safety. MBA Dissertation, Sheffield Hallam University; 2016.
Sorbero ME, et al. Outcome measures for effective teamwork in inpatient care: final report. Santa Monica, CA: RAND Corporation; 2008.
Summers JK, Humphrey SE, Ferris GR. Team member change, flux in coordination, and performance: effects of strategic core roles, information transfer, and cognitive ability (Report). Acad Manag J. 2012;55(2):314.
Burke CS, et al. Understanding team adaptation: a conceptual analysis and model. J Appl Psychol. 2006;91(6):1189–207.
Lewis K, et al. Group cognition, membership change, and performance: investigating the benefits and detriments of collective knowledge. Organ Behav Hum Decis Process. 2007;103(2):159–78.
Gallos JV. Organization development: a Jossey-Bass reader. Chichester: Wiley; 2006.
McChrystal S, et al. Team of teams. New rules of engagement for a complex world. Portfolio/Penguin; London, UK, 2015
Kotter JP. Accelerate: Building strategic agility for a faster-moving world. Boston, MA: Harvard Business Review Press; 2014.
The Health and Social Care Act. 2012 (Chapter 7).
NHS England. Five year forward view. NHS England. 2014. https://www.england.nhs.uk/ourwork/futurenhs/nhs-five-year-forward-view-web-version/5yfv-exec-sum/
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2017 Springer International Publishing AG
About this chapter
Cite this chapter
Perring, J. (2017). Effective Team Working in Hospitals. In: Godbole, P., Burke, D., Aylott, J. (eds) Why Hospitals Fail. Springer, Cham. https://doi.org/10.1007/978-3-319-56224-7_9
Download citation
DOI: https://doi.org/10.1007/978-3-319-56224-7_9
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-56223-0
Online ISBN: 978-3-319-56224-7
eBook Packages: MedicineMedicine (R0)