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Diversity and Inclusion in the Global Workplace pp 109–122Cite as

Palgrave Macmillan

Design Thinking: Problem Solving in the Diverse Workplace

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Abstract

Numerous studies have been conducted on changing corporate, nonprofit, educational, and other workplace cultures over the last two decades. However, even as the need for change is recognized, the question arises how are strategic decisions made in order to have transformative alterations in management decisions to promote new innovative products, solutions, and resources? This chapter will define, highlight, and discuss through interactive case studies and exercises, Design Thinking implementation in the corporate, educational, governmental, and nonprofit workplaces. Through practical scenarios, readers will be guided through the wonderful, human-centered ventures of Design Thinking principles for problem-solving, the implementation and planning of transforming recommendations revealed through the process.

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Author information

Authors and Affiliations

  1. Researcher and Dissertation Chair, University of Phoenix, Phoenix, AZ, USA

    Bethany K. Mickahail PhD, FRSA

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  1. Bethany K. Mickahail PhD, FRSA
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Editor information

Editors and Affiliations

  1. Center of Excellence in Diversity and Inclusion, Tampa, Florida, USA

    Carlos Tasso Eira de Aquino

  2. Bahamas Technical and Vocational Institute, Nassau, USA

    Robert W. Robertson

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Mickahail, B.K. (2018). Design Thinking: Problem Solving in the Diverse Workplace. In: Aquino, C., Robertson, R. (eds) Diversity and Inclusion in the Global Workplace. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-54993-4_6

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