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Complexity in Information Systems Development pp 1–16Cite as

A Conceptual Investigation of Maintenance Deferral and Implementation: Foundation for a Maintenance Lifecycle Model

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Part of the book series: Lecture Notes in Information Systems and Organisation ((LNISO,volume 22))

Abstract

Despite the fact that society and organizations rely heavily on Information Systems (IS) and software, the maintenance of vendor-supplied IS, in particular standard package software has gained little attention within the academic literature. This paper presents a conceptual study of the current state of research concerning the reasons for deferral and performance of vendor-supplied maintenance by the purchasing organization. These reasons have so far neither been investigated together nor from that perspective. Based on a systematic literature review and taking the purchaser’s viewpoint, reasons for maintenance deferral and performance are identified from the literature. They build the groundwork and foundation for a Maintenance Lifecycle Model that provides a starting point to research vendor-supplied maintenance from the customer’s point of view.

A prior version of this paper has been published in the ISD2016 Proceedings (http://aisel.aisnet.org/isd2014/proceedings2016).

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Author information

Authors and Affiliations

  1. University of Wollongong, Wollongong, Australia

    Christopher Savage & Rodney J. Clarke

  2. Royal Melbourne Institute of Technology (RMIT) University, Melbourne, Australia

    Karlheinz Kautz

Authors
  1. Christopher Savage
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  2. Karlheinz Kautz
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  3. Rodney J. Clarke
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Corresponding author

Correspondence to Karlheinz Kautz .

Editor information

Editors and Affiliations

  1. Department of Knowledge Engineering, University of Economics in Katowice, Katowice, Poland

    Jerzy Goluchowski

  2. Department of Informatics, University of Economics in Katowice, Katowice, Poland

    Malgorzata Pankowska

  3. Caulfield School Information Technology, Monash University, Caulfield East, Victoria, Australia

    Henry Linger

  4. Cairnes School of Business & Economics, National University of Ireland, Galway, Ireland

    Chris Barry

  5. Cairnes School of Business & Economics, National University of Ireland, Galway, Ireland

    Michael Lang

  6. Department of Information Systems, City University of Hong Kong, Kowloon, Hong Kong

    Christoph Schneider

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Savage, C., Kautz, K., Clarke, R.J. (2017). A Conceptual Investigation of Maintenance Deferral and Implementation: Foundation for a Maintenance Lifecycle Model. In: Goluchowski, J., Pankowska, M., Linger, H., Barry, C., Lang, M., Schneider, C. (eds) Complexity in Information Systems Development. Lecture Notes in Information Systems and Organisation, vol 22. Springer, Cham. https://doi.org/10.1007/978-3-319-52593-8_1

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