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Exploring Context from the Consumer Perspective: Insights from eBusiness and Health Care

  • Olaf ReinholdEmail author
  • Matthias Wittwer
  • Rainer Alt
  • Toralf Kirsten
  • Wieland Kiess
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 263)

Abstract

Many electronic services are not used in isolation, but in the context of a specific user. This user, customer or patient perspective is different from the perspective of service providers since customer processes usually involve multiple service providers. Information on the context helps to understand these user needs and to improve the coordination among services. This research in progress paper examines existing contributions as a basis towards an understanding of the concept and modeling of “context” from a context provider’s perspective and proposes a preliminary model, which also serves to analyze four use cases. The paper summarizes challenges observed in these cases and presents an agenda for further research.

Keywords

Context Context models Context-aware systems 

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Copyright information

© Springer International Publishing AG 2017

Authors and Affiliations

  • Olaf Reinhold
    • 1
    Email author
  • Matthias Wittwer
    • 1
  • Rainer Alt
    • 1
  • Toralf Kirsten
    • 1
  • Wieland Kiess
    • 1
  1. 1.Leipzig UniversityLeipzigGermany

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