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Exploring Context from the Consumer Perspective: Insights from eBusiness and Health Care

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Business Information Systems Workshops (BIS 2016)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 263))

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Abstract

Many electronic services are not used in isolation, but in the context of a specific user. This user, customer or patient perspective is different from the perspective of service providers since customer processes usually involve multiple service providers. Information on the context helps to understand these user needs and to improve the coordination among services. This research in progress paper examines existing contributions as a basis towards an understanding of the concept and modeling of “context” from a context provider’s perspective and proposes a preliminary model, which also serves to analyze four use cases. The paper summarizes challenges observed in these cases and presents an agenda for further research.

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Author information

Authors and Affiliations

  1. Leipzig University, Grimmaische Str. 12, 04109, Leipzig, Germany

    Olaf Reinhold, Matthias Wittwer, Rainer Alt, Toralf Kirsten & Wieland Kiess

Authors
  1. Olaf Reinhold
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  2. Matthias Wittwer
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  3. Rainer Alt
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  4. Toralf Kirsten
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  5. Wieland Kiess
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Corresponding author

Correspondence to Olaf Reinhold .

Editor information

Editors and Affiliations

  1. Poznań University of Economics and Business, Poznan, Poland

    Witold Abramowicz

  2. Leipzig University, Leipzig, Germany

    Rainer Alt

  3. Leipzig University, Leipzig, Germany

    Bogdan Franczyk

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Reinhold, O., Wittwer, M., Alt, R., Kirsten, T., Kiess, W. (2017). Exploring Context from the Consumer Perspective: Insights from eBusiness and Health Care. In: Abramowicz, W., Alt, R., Franczyk, B. (eds) Business Information Systems Workshops. BIS 2016. Lecture Notes in Business Information Processing, vol 263. Springer, Cham. https://doi.org/10.1007/978-3-319-52464-1_31

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