Social Media and Analytics for Competitive Performance: A Conceptual Research Framework

  • Ilias O. PappasEmail author
  • Patrick Mikalef
  • Michail N. Giannakos
  • John Krogstie
  • George Lekakos
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 263)


Social media websites have managed in a very short period of time to attract and maintain a massive user. Recognizing their potential, the vast majority of companies are deploying strategies in order to harness their potential in various ways, and ultimately, to establish their competitive position. Nonetheless, being relevantly novel, it still remains unclear as to how it is possible to make the most out of social media, especially in competitive and highly dynamic environments. As with any new technology, it is important to understand the mechanisms and processes through which social media can be of business value for companies in order to incorporate them into their competitive strategies. To this end, the present paper aims to provide a theoretical discussion leading up to a conceptual research framework that can help explain the mechanisms through which social media and analytics lead to competitive performance gains. The conceptual research framework builds on the resource-based view (RBV) and dynamic capabilities view (DCV) of the firm, and provides a synthesis of the two theoretical perspectives.


Business social media analytics Dynamic capabilities Competitive performance Resource-based view Environmental dynamism IT strategy 



This work was carried out during the tenure of an ERCIM ‘Alain Bensoussan’ Fellowship Programme.

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This project has received funding from the European Union’s Horizon 2020 research and innovation programme under the Marie Sklodowska-Curie grant agreement No 704110.


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Copyright information

© Springer International Publishing AG 2017

Authors and Affiliations

  • Ilias O. Pappas
    • 1
    Email author
  • Patrick Mikalef
    • 1
  • Michail N. Giannakos
    • 1
  • John Krogstie
    • 1
  • George Lekakos
    • 2
  1. 1.Norwegian University of Science and Technology (NTNU)TrondheimNorway
  2. 2.Athens University of Economics and BusinessAthensGreece

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