Do You Write What You Are in Business Communications? Deriving Psychometrics from Enterprise Social Networks

  • Janine Viol HackerEmail author
  • Alexander Piazza
  • Trevor Kelley
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 263)


In this paper, we explore the discriminability of psychometrics derived from an automated linguistic analysis within a business setting. To this end, a commercial natural language processing application is used to analyse messages posted to the Enterprise Social Network (ESN) of an Australian professional services firm. Comparing the psychometrics derived for individual users with those of other users, we find that the text posted to the ESN facilitates the detection of distinguishable personality profiles. Also, our analysis indicates the derived psychometrics to remain stable from year to year.


Enterprise Social Network Personality Big Five Natural language processing IBM Watson Personality Insights 


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Copyright information

© Springer International Publishing AG 2017

Authors and Affiliations

  • Janine Viol Hacker
    • 1
    Email author
  • Alexander Piazza
    • 1
  • Trevor Kelley
    • 2
  1. 1.Institute of Information SystemsUniversity of Erlangen-NürnbergNürnbergGermany
  2. 2.Deloitte Touche TohmatsuSydneyAustralia

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