Fuzzy Decision-Making of a Process for Quality Management

  • Feyza GürbüzEmail author
  • Panos M. Pardalos
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10122)


Problem solving and decision-making are important skills for business and life. Good decision-making requires a mixture of skills: creative development and identification of options, clarity of judgement, firmness of decision, and effective implementation. SWOT analysis is a powerful tool that can help decision makers achieve their goals and objectives. In this study, data obtained through SWOT analysis from a quality department of a textile company were integrated by means of fuzzy multi criterian decision making. The aim of the study was to choose the policy most appropriate for the beneficial development of the quality department.


Fuzzy decision making SWOT analysis Quality managament 


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Copyright information

© Springer International Publishing AG 2016

Authors and Affiliations

  1. 1.Department of Industrial EngineeringErciyes UniversityKayseriTurkey
  2. 2.Center for Applied Optimization, Department of Industrial and Systems EngineeringUnivesity of FloridaGainesvilleUSA

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