Researching Individual Satisfaction with Group Decisions in Tourism: Experimental Evidence

  • Amra Delic
  • Julia Neidhardt
  • Laurens Rook
  • Hannes Werthner
  • Markus Zanker
Conference paper


The goal of the present study was to investigate how satisfied individuals are with the final outcome of a group decision-making process on a joint travel destination. Using an experimental paradigm (N total = 200, N groups = 55) it was obvious to hypothesize that individuals would especially be satisfied with the final group decision when it matched their own initial travel preference and that they would be dissatisfied in case it mismatched their initial preference. However, in addition the influence of personality and group dynamics differences (Thomas-Kilmann Conflict Mode Instrument, Five Factor Model) as well as travel types of the individual decision maker on the satisfaction level with the group decision outcome as the dependent variable were further researched. The paper concludes with implications for e-tourism, especially with regards to the development of interactive tools for group travel.


Group decision making Recommending to groups Personality Traveller types 


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Copyright information

© Springer International Publishing AG 2017

Authors and Affiliations

  • Amra Delic
    • 1
  • Julia Neidhardt
    • 1
  • Laurens Rook
    • 2
  • Hannes Werthner
    • 1
  • Markus Zanker
    • 3
  1. 1.Faculty of Informatics/E-Commerce GroupTU WienAustria
  2. 2.Faculty of Technology, Policy and ManagementDelft University of TechnologyDelftNetherlands
  3. 3.Faculty of Computer ScienceFree University of Bozen-BolzanoBolzanoItaly

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