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Development and Operation of Functional Products: Improving Knowledge on Availability Through Use of Monitoring and Service-Related Data

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Book cover Advances in Through-life Engineering Services

Part of the book series: Decision Engineering ((DECENGIN))

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Abstract

The book chapter addresses which measures five manufacturing companies have taken, or plan to take, regarding use of data originating from monitoring, service, support, maintenance, repairs as well as other sources, in order to improve the knowledge on availability in the context of providing Functional Products. Commonly, the objective of Functional Products is to provide a function to customers with a specified level of availability (or improvement of productivity or efficiency). The results indicate that systematic planning and collection of relevant data, which is either pre-processed on-board (i.e., locally) or sent as is to central or cloud-based storage and processing, in combination with additional necessary data from other sources, is crucial to build knowledge in order to uphold and improve the level of availability agreed upon with customers. As the use of software in Functional Products increases, the knowledge on availability related to software must be augmented—which can be a challenge for many companies whose operations have been rooted in hardware. Further, the results reveal that getting high-quality input is key in order to use the collected data for analytics and to find root causes. The latter may change how the current value-chain operates and secures the quality of necessary data when providing functions to customers if partners are involved in the provider consortium.

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Acknowledgements

The research in this book chapter was funded by the VINNOVA Excellence Centre the Faste Laboratory and the ProcessIT Innovations R&D Centre, Luleå University of Technology, Sweden. The authors would like to thank the respondents for their interest, close co-operation and valuable feedback.

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Authors and Affiliations

  1. ProcessIT Innovations R&D Centre, Luleå University of Technology, 971 87, Luleå, Sweden

    John Lindström

  2. Volvo CE, Volvo Construction Equipment, 63185, Eskilstuna, Sweden

    Elisabeth Källström

  3. Computer-Aided Design, Luleå University of Technology, 971 87, Luleå, Sweden

    Petter Kyösti

Authors
  1. John Lindström
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  2. Elisabeth Källström
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  3. Petter Kyösti
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Corresponding author

Correspondence to John Lindström .

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Editors and Affiliations

  1. Cranfield University, Cranfield, Bedfordshire, United Kingdom

    Louis Redding

  2. Department of Manufacturing & MSAS, Cranfield University, Cranfield, Bedfordshire, United Kingdom

    Rajkumar Roy

  3. Cranfield University, Cranfield, Bedfordshire, United Kingdom

    Andy Shaw

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Lindström, J., Källström, E., Kyösti, P. (2017). Development and Operation of Functional Products: Improving Knowledge on Availability Through Use of Monitoring and Service-Related Data. In: Redding, L., Roy, R., Shaw, A. (eds) Advances in Through-life Engineering Services. Decision Engineering. Springer, Cham. https://doi.org/10.1007/978-3-319-49938-3_8

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  • DOI: https://doi.org/10.1007/978-3-319-49938-3_8

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-49937-6

  • Online ISBN: 978-3-319-49938-3

  • eBook Packages: EngineeringEngineering (R0)

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